Service Team Lead
2 weeks ago
Job Title: Service Team Manager
About the Role:
We are seeking a highly skilled Service Team Manager to join our Talking Therapies Team. As a Service Team Manager, you will be responsible for providing high-quality support to our corporate customers.
Key Responsibilities:
- Manage a team of Cognitive Behavioural Psychotherapists, Clinical Psychologists, and Counsellors.
- Lead, develop, and motivate front-line employees to deliver excellent service.
- Support a culture of continuous improvement by reviewing demand, understanding customer needs, and delivering process improvements.
- Investigate remedial action if development plans or performance targets are not met.
- Mentor staff in new process or system development and deliver ad-hoc 121 training.
- Maximise available resources through robust management of punctuality and absence.
Requirements:
- Previous experience of managing front-line employees in a customer-focused environment.
- Thorough product knowledge.
- Experience of principles of continuous improvement/QMS.
- Ability to demonstrate customer-led thinking.
- Change Management.
- Strong planning and time management.
Benefits:
We offer a range of benefits to support your wellbeing, including Viva, our global wellbeing programme, flexible working, and a range of family-friendly benefits.
About Bupa:
We are a health insurer and provider with a purpose to help people live longer, healthier, happier lives. We make health happen by being brave, caring, and responsible in everything we do.
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