Service Team Lead
4 weeks ago
At Bupa, we're committed to making health happen for our customers. As a Service Team Manager, you'll play a crucial role in leading a team of Member Service Advisors to deliver exceptional customer experiences.
Key Responsibilities:- Lead and motivate a team of front-line employees to achieve targets and exceed customer expectations.
- Develop and implement strategies to improve operational performance, customer satisfaction, and employee engagement.
- Collaborate with other teams to identify and implement process improvements, ensuring seamless customer journeys.
- Manage remote and in-house workers, providing coaching and development opportunities to enhance their skills and performance.
- Model Bupa's values and behaviors, inspiring and motivating your team to do the same.
- Previous experience in managing front-line employees in a customer-focused environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Ability to manage competing priorities, prioritize tasks, and make informed decisions.
- Proven resilience in a fast-paced and challenging environment, with a positive and proactive attitude.
- Strong planning and time management skills, with the ability to adapt to changing circumstances.
We're committed to making health happen for our people, too. As a Service Team Manager at Bupa, you'll enjoy a range of benefits, including:
- 25 days' holiday, increasing with length of service, plus the option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Onsite gyms or local discounts, where available.
- Various other benefits and online discounts.
Join us at Bupa, and you'll be part of a team that's passionate about making a difference in people's lives. We're a health insurer and provider, with no shareholders to answer to – our customers are our sole focus. We're brave, caring, and responsible in everything we do, and we're committed to helping people live longer, healthier, happier lives and making a better world.
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Service Team Lead
2 months ago
Salford, Salford, United Kingdom Bupa Full timeJob Description:Service Team ManagerFull Time (37.5 Hours)Salford Quays or StainesSalary from £29KThis is an office based role with Hybrid home and office working options available once signed off - This is not a fully remote working position.We make health happen.Bupa is the UK's biggest health insurance provider and official Healthcare Partner to...
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Service Team Lead
2 months ago
Salford, Salford, United Kingdom Bupa Full timeJob Description:Service Team ManagerFull Time (37.5 Hours)Salford Quays or StainesSalary from £29KThis is an office based role with Hybrid home and office working options available once signed off - This is not a fully remote working position.We make health happen.Bupa is the UK's biggest health insurance provider and official Healthcare Partner to...
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Service Team Lead
3 weeks ago
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Service Team Lead
2 weeks ago
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Service Team Lead
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Data Engineering Lead
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Salford, Salford, United Kingdom Moody's Investors Service Full time{"title": "Data Engineering Lead", "description": "Transforming Data for Tomorrow's OpportunitiesAt Moody's Investors Service, we're seeking a seasoned Data Engineering Lead to spearhead our efforts in optimizing and transforming our extensive data assets for use with Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) systems.This pivotal...
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Data Engineering Lead
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Service Design Lead
4 weeks ago
Salford, Salford, United Kingdom Bupa Full timeAbout the RoleWe are seeking an experienced Service Design Lead to join our team at Bupa, a leading healthcare company. As a key member of our design team, you will be responsible for leading projects, establishing service design at Bupa, and mentoring other team members.Key ResponsibilitiesDevelop and implement service design strategies to improve customer...
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Service Design Lead
4 weeks ago
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Service Design Lead
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Data Engineering Lead
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