Service Team Lead

4 weeks ago


Salford, Salford, United Kingdom Bupa Full time
Service Team Manager

At Bupa, we're committed to making health happen for our customers. As a Service Team Manager, you'll play a crucial role in leading a team of Member Service Advisors to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead and motivate a team of front-line employees to achieve targets and exceed customer expectations.
  • Develop and implement strategies to improve operational performance, customer satisfaction, and employee engagement.
  • Collaborate with other teams to identify and implement process improvements, ensuring seamless customer journeys.
  • Manage remote and in-house workers, providing coaching and development opportunities to enhance their skills and performance.
  • Model Bupa's values and behaviors, inspiring and motivating your team to do the same.
Requirements:
  • Previous experience in managing front-line employees in a customer-focused environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to manage competing priorities, prioritize tasks, and make informed decisions.
  • Proven resilience in a fast-paced and challenging environment, with a positive and proactive attitude.
  • Strong planning and time management skills, with the ability to adapt to changing circumstances.
What We Offer:

We're committed to making health happen for our people, too. As a Service Team Manager at Bupa, you'll enjoy a range of benefits, including:

  • 25 days' holiday, increasing with length of service, plus the option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Onsite gyms or local discounts, where available.
  • Various other benefits and online discounts.

Join us at Bupa, and you'll be part of a team that's passionate about making a difference in people's lives. We're a health insurer and provider, with no shareholders to answer to – our customers are our sole focus. We're brave, caring, and responsible in everything we do, and we're committed to helping people live longer, healthier, happier lives and making a better world.


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