Service Governance Manager

6 days ago

Salford, Salford, United Kingdom TalkTalk Group Full time

Job Title: Service Governance Manager

Job Summary: We are seeking a skilled Service Governance Manager to join our team at TalkTalk Group. This role is responsible for managing and documenting TSA Service Requirements, including Service Levels, Service Reporting, the Governance and Engagement Model.

Key Responsibilities:

  • Manage and document TSA Service Requirements, including Service Levels, Service Reporting, and the Governance and Engagement Model.
  • Work closely with the project team and raise risks to mitigation, resolution, or acceptance.
  • Engage with senior management and gather senior leadership sign off for TSA service model.
  • Support the agreement of budgets and financial governance required to run the account.
  • Work with TSA & demerger teams to ensure that outstanding TalkTalk risks are mitigated by contractual cover.
  • Provide a holistic view to ensure all service elements are catered for.
  • Provide a responsible point of contact for internal and external account management.
  • Work proactively with the buyer and establish strong working relationships and a mutual trust.
  • Manage and resolve escalations from both external and internal stakeholders.
  • Manage the budget and adhere to it.
  • Coordinate change requests to ensure timely quotes are created that meet both the needs of the partner and the requirements of TalkTalk.
  • Manage the effective governance and engagement model, including monthly account reviews, internal stakeholder alignment to key decisions, risk management, and reporting.
  • Coordinate and support the leading of cross-functional teams to ensure performance levels adhere to contractual obligations.
  • Deliver monthly reporting on key performance measures to both the buyer and TalkTalk, ensuring service improvement activity and responsible management of key initiatives to run the service within commercial parameters.
  • Continually proactively review and update reporting, governance, and engagement models to reflect the current and future migration of TSA services.
  • Work closely with migration teams to align and provide guidance and support to assure orderly migration and/or cessation of services to limit service impact.
  • Provide guidance and advice to TalkTalk Commercial and Service teams to ensure TalkTalk services are maintained and contracts are novated/updated/terminated in a timely manner.

Requirements:

  • Managing and working alongside projects, partners, stakeholders, and customers to deliver roadmaps, plans, outcomes, and actions.
  • Leadership and virtual/matrix team management skills with the ability to guide diverse teams.
  • Stakeholder management, influencing, negotiating decisions, clear communications, and relationships building.
  • Monitoring and reporting progress against plan, adjusting plan to ensure projects stay on track or raising risks to relevant governance.
  • Conducting continuous improvement and optimising delivery by improving processes and outcomes.
  • Providing clear objectives to team members and enforcing deadlines to keep projects on track.

Desirable Experience and Skills:

  • Proficiency with MS project management and software engineering delivery tools and methods.
  • Supplier management and commercial contract experience, including RFI, RFP, and deal completion.
  • Risk, issue, and dependency management, along with mitigation action planning and delivery.
  • Proactive, positive, organised, enthusiastic, and resilient.

About Us:

We are a recognised Top 50 Inclusive Employer in the UK, and we believe in diversity, success, and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA, and we create a culture where you can truly be yourself.

We are a dynamic workplace, and we want to talk to you about how you like to work.

This role is a great opportunity to join our team and contribute to our mission to provide excellent service to our customers.

  • Service Governance Manager

    1 month ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    Job Title: Service Governance ManagerAt TalkTalk Group, we are seeking a highly skilled Service Governance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the effective governance and management of our services.Key Responsibilities:Manage and document TSA Service Requirements, including Service Levels,...

  • Service Governance Manager

    1 month ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    Job Title: Service Governance ManagerAt TalkTalk Group, we are seeking a highly skilled Service Governance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the effective governance and management of our services.Key Responsibilities:Manage and document TSA Service Requirements, including Service Levels,...

  • Service Governance Manager

    2 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    Service Governance Manager Role SummaryTalkTalk Group is seeking a highly skilled Service Governance Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our services, managing risks, and driving continuous improvement.Key Responsibilities:Manage and document TSA Service...

  • Service Governance Manager

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    As a key member of the TalkTalk Group, you will be responsible for the effective governance and management of services supplied, as well as agreements in transition or in-life. This role requires strong leadership and stakeholder management skills, with the ability to guide diverse teams and influence decisions.Key Responsibilities:Manage and document TSA...

  • Service Governance Manager

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    As a key member of the TalkTalk Group team, you will be responsible for the effective governance and management of services supplied, as well as agreements in transition or in-life. This role requires strong leadership and stakeholder management skills, with the ability to guide diverse teams and negotiate decisions.Key responsibilities include:Managing and...

  • Quality and Governance Coordinator

    3 weeks ago

    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Quality and Governance CoordinatorJob Summary:Bupa is seeking a Quality and Governance Coordinator to play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.The Quality and Governance Coordinator will be responsible for delivering seamless administration, efficient operation...

  • Quality and Governance Coordinator

    3 weeks ago

    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Quality and Governance CoordinatorAt Bupa, we're committed to making health happen for our customers. As a Quality and Governance Coordinator, you'll play a vital role in ensuring our Remote Primary Care Services deliver exceptional standards of customer service and patient care.The RoleThe Quality and Governance Coordinator is responsible for...

  • Quality and Governance Coordinator

    3 weeks ago

    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Quality and Governance CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Quality and Governance Coordinator to join our team at Bupa. As a Quality and Governance Coordinator, you will play a vital role in ensuring the seamless administration of our services, efficient operation support, and continuous improvement...

  • Charitable Governance Expert

    2 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    Crescent Purchasing Consortium is a leading education-owned charity that aims to enhance teaching and learning. We are seeking experienced Trustees who can provide strategic direction and strong governance to our Board.We are passionate about nurturing a broad and inclusive community, and we welcome applications from senior professionals with a passion for...

  • Strategic Governance Expert

    4 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    Crescent Purchasing Consortium is a leading education-owned charity that aims to enhance teaching and learning. We are seeking experienced Trustees who can provide strategic direction and strong governance, as well as support the work of our leadership team. Our Trustees have independent control of the charity and are committed to providing the highest...

  • Strategic Governance Expert

    3 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    Crescent Purchasing Consortium is a leading education-owned charity dedicated to enhancing teaching and learning. We are seeking experienced Trustees who can provide strategic direction and strong governance, supporting the work of our leadership team. Our Trustees have independent control of the charity and are committed to providing the highest standards...

  • Strategic Governance Expert

    4 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    Crescent Purchasing Consortium is a leading education-owned charity that aims to enhance teaching and learning in the education sector. We are seeking a highly skilled and experienced individual to join our Board of Trustees as a Strategic Governance Expert.As a Strategic Governance Expert, you will play a vital role in providing strategic direction and...

  • Head of EU Capability and Governance

    1 month ago

    Salford, Salford, United Kingdom Department for Business and Trade Full time

    Job SummaryWe are seeking a highly skilled and experienced leader to join our team as the Head of EU Capability, Governance, and Programme Management Office. This is an exciting opportunity to play a key role in delivering the Government's reset of relations with the EU and to be part of a committed team that is passionate about making a difference.About the...

  • Head of EU Capability and Governance

    1 month ago

    Salford, Salford, United Kingdom Department for Business and Trade Full time

    Job SummaryWe are seeking a highly skilled and experienced leader to join our team as the Head of EU Capability, Governance, and Programme Management Office. This is an exciting opportunity to play a key role in delivering the Government's reset of relations with the EU and to be part of a committed team that is passionate about making a difference.About the...

  • Strategic Governance Expert

    3 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    About the RoleCrescent Purchasing Consortium is seeking a highly skilled and experienced individual to join our Board of Trustees. As a key member of our team, you will play a vital role in providing strategic direction and strong governance, supporting the work of our leadership team, and ensuring the Charity's best interests are protected.We are...

  • Strategic Governance Leader

    3 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    Crescent Purchasing Consortium is a leading education-owned charity dedicated to enhancing teaching and learning.We are seeking a highly skilled and experienced individual to join our Board of Trustees. As a key member of our team, you will play a vital role in providing strategic direction and strong governance, supporting the work of our leadership team,...

  • Strategic Governance Expert

    3 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    Crescent Purchasing Consortium is an education-owned charity dedicated to enhancing teaching and learning. We are seeking experienced Trustees with a passion for education and a strong background in Finance, IT/Cyber Security/AI, or Legal within the education or procurement/contract management sectors.Our vision is to be the procurement services partner of...

  • Strategic Governance Expert

    3 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    About UsCrescent Purchasing Consortium is a leading education-owned charity dedicated to enhancing teaching and learning. We are seeking experienced professionals to join our Board of Trustees and contribute to our mission.Our VisionWe aim to be the procurement services partner of choice for the education sector, delivering great-value professional services...

  • Senior Education Governance Expert

    2 weeks ago

    Salford, Salford, United Kingdom Crescent Purchasing Consortium Full time

    About UsCrescent Purchasing Consortium is an education-owned Charity dedicated to enhancing teaching and learning. We seek experienced Trustees who share our passion for education and wish to contribute to our growth.Our VisionWe aim to be the procurement services partner of choice for the education sector, helping it enhance teaching and learning through...

  • Senior Director of Clinical Governance

    7 days ago

    Salford, Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    About the RoleThe post holder will provide leadership to the Northern Care Alliance NHS Foundation Trust for a designated part of the Chief Nursing Officer's portfolio, working with the Care Organisation leadership teams. The successful candidate will be responsible for Quality Improvement, Patient Experience and Engagement, along with Patient Safety to...