Quality and Governance Coordinator

1 week ago

Salford, Salford, United Kingdom Bupa Full time

Job Title: Quality and Governance Coordinator

Job Summary:

Bupa is seeking a Quality and Governance Coordinator to play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

The Quality and Governance Coordinator will be responsible for delivering seamless administration, efficient operation support, and continuous improvement initiatives. This role will directly assist Service Delivery, Operations, and Team Managers, contributing to the optimal functionality of governance, customer listening, and quality framework throughout the department.

Key Responsibilities:

  • Coordinate and administer right of access requests: subject access requests, medical report requests, and transfer of records.
  • Contact customers, as a representative of Bupa Remote Services, to close the loop on feedback received following their appointment(s).
  • Assist service managers in compiling, organizing, and managing data related to quality, risk, and governance.
  • Support the management, organization, and retrieval of service documents, records, and reports.
  • Assist teams in logging incidents, allocating investigators, and compiling initial investigation findings.
  • Assist with logging complaints, categorizing them appropriately, assigning investigators according to organizational structure, and supporting case administration.
  • Create purchase orders and receipt invoices, ensuring accurate financial transactions and adherence to organizational financial instructions.
  • Coordinate and communicate clinician induction schedules.
  • Provide administrative support related to coordinating, documenting, and communicating new services and third-party governance activities.

Requirements:

  • Excellent planning, management, and prioritization abilities.
  • Ability to work at pace and make autonomous decisions.
  • Ability to work on your own initiative.
  • Ability to identify credible and compelling solutions to improve performance.
  • Good self-reliance and self-confidence.

Qualifications, Training & Experience:

Essential:

  • Proficient in Microsoft Office software.
  • GCSE Level or equivalent.
  • Excellent written and verbal communication skills.
  • Planning, organizational, and prioritizing skills.
  • Good numeric skills.
  • Previous administrative and secretarial experience.
  • High degree of energy, drive, and enthusiasm.
  • Experience of managing databases and working with PowerBI.

Desirable:

  • A sound working knowledge of Bupa's products and processes.
  • Project management experience.
  • Formal Microsoft Excel and/or Power BI training.
  • Experience in administration of regulatory applications and management.
  • Experience in Clinical audit management.

Benefits:

Bupa offers a range of benefits to support your health and wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • 3 Days paid Volunteering leave.
  • Bupa health insurance as a benefit in kind.
  • Free Health Assessment.
  • 24/7 Anytime Healthline.
  • 24/7 Access to our Health Minds confidential telephone service.
  • Dental Insurance.
  • Childcare Vouchers.
  • An enhanced pension plan and life insurance.
  • Local discounts for gym benefit available.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

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