Service Governance Manager

4 weeks ago

Salford, Salford, United Kingdom TalkTalk Group Full time
Job Title: Service Governance Manager

At TalkTalk Group, we are seeking a highly skilled Service Governance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the effective governance and management of our services.

Key Responsibilities:
  • Manage and document TSA Service Requirements, including Service Levels, Service Reporting, and Governance and Engagement Models.
  • Work closely with project teams to identify and mitigate risks, and ensure contractual cover is in place.
  • Engage with senior management to gather sign-off for TSA service models and support the agreement of budgets and financial governance.
  • Provide a holistic view to ensure all service elements are catered for, and work with TSA and demerger teams to mitigate outstanding TalkTalk risks.
  • Manage and resolve escalations from internal and external stakeholders, and coordinate change requests to ensure timely quotes are created.
  • Lead cross-functional teams to ensure performance levels adhere to contractual obligations, and deliver monthly reporting on key performance measures.
Requirements:
  • Proven experience in service governance and management, with certifications in PRINCE2, PMP, or equivalent.
  • Leadership and virtual/matrix team management skills, with the ability to guide diverse teams.
  • Stakeholder management, influencing, and negotiating decisions, with clear communication and relationship-building skills.
  • Monitoring and reporting progress against plan, with the ability to adjust plans to ensure projects stay on track.
  • Continuous improvement and optimisation of delivery processes and outcomes.
Desirable Experience and Skills:
  • Proficiency with MS project management and software engineering delivery tools and methods.
  • Supplier management and commercial contract experience, including RFI, RFP, and deal completion.
  • Risk, issue, and dependency management, along with mitigation action planning and delivery.

We are an inclusive employer and value diversity in our workplace. We want our workplace to reflect the communities and customers we serve. We are a dynamic workplace and want to talk to you about how you like to work.

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