Accor Hotels Advancement Specialist
6 days ago
- Lead the customer relations team to provide exceptional guest experience.
- Develop and implement production techniques to enhance efficiency and quality.
- Talent management and culture responsibilities include identifying and developing staff talents and promoting a positive work environment.
- Commercial and sales responsibilities involve ensuring that all commercial activities are aligned with company objectives and driving revenue growth.
The ideal candidate will have previous customer service experience, be guest-oriented, service-minded, and attentive to details. We offer a competitive salary, plus benefits such as extra holidays, pension scheme, cycle-to-work scheme, eye care vouchers, and development opportunities through Accor Academy.
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Advancement Services Leadership Role
3 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeHiring Now - Guest Service Team LeadWe are excited to announce that we are hiring a Guest Service Team Lead with room expertise to join our team at Accor Hotels!About the Job:This is a fantastic opportunity for an experienced customer service professional to take on a leadership role and lead our Multi-Site Guest Service Team. As a key member of our team,...
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Hotel Front of House Coordinator
4 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeHotel Front Office Coordinator - A Great Opportunity for Career GrowthWe are seeking a skilled Hotel Front Office Coordinator to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for overseeing daily front office operations, ensuring smooth and efficient service. You will lead by example and inspire our staff to...
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Guest Service Team Lead
3 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeA Career Opportunity at Accor HotelsAre you passionate about delivering exceptional guest experiences? Do you have what it takes to lead a team and drive results in a fast-paced hospitality environment?About the Role:We are seeking an experienced Guest Service Team Lead with room expertise to join our team at Accor Hotels. As a key member of our Multi-Site...
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Hospitality Lead
2 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeAccor Hotels is a global leader in the hospitality industry, and we are seeking a skilled Bar Team Supervisor to join our team at the Novotel Cardiff Centre. This exciting opportunity offers a chance to work with a dynamic team of professionals who share a passion for delivering exceptional service.In this role, you will oversee the daily operations of the...
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Guest Service Team Leader
2 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeAbout Us">Located in the heart of Cardiff, our hotel offers a unique blend of style and comfort. As a leading provider of hospitality services, we are committed to delivering exceptional guest experiences.Job Description">Lead a team of guest service professionals to deliver outstanding customer experiences.Develop and implement strategies to enhance guest...
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Service Delivery Lead
1 month ago
Caerphilly, United Kingdom Accor Hotels Full timeJob Title: Service Delivery LeadLocation: Cardiff Centre, WalesEstimated Salary:£30,000 - £45,000 per annumCompany OverviewNovotel Cardiff Centre is a stylish hotel located near Cardiff Castle, offering guests a range of leisure facilities and dining options.Job DescriptionWe are seeking an experienced Service Delivery Lead to oversee the daily operations...
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Hotel Bar Attendant
6 days ago
Caerphilly, United Kingdom Accor Hotels Full timeAbout UsLocated near Cardiff Castle, Novotel Cardiff Centre offers a tranquil atmosphere and stunning views of Bute East Dock. Our hotel is an ideal base for business travellers and tourists alike, providing easy access to local attractions.Career OpportunityWe are seeking an experienced Cocktail Bartender to join our team. As a key member of the Food and...
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Front Desk Operations Manager
2 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeAccommodate and Impress as a Front Desk ExpertWe are seeking a skilled Assistant Front Desk Manager to join our team at Accor Hotels. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences and maintaining high standards of customer service.Your role will involve overseeing daily front office operations,...
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Assistant Hotel Manager
6 days ago
Caerphilly, United Kingdom Accor Hotels Full timeKey ResponsibilitiesLead and inspire our front office team to deliver exceptional guest serviceCollaborate with other departments to enhance the overall guest experienceManage daily front office operations, including guest check-in and check-out, room assignments, and customer serviceWe offer a competitive salary of £13.70 per hour, making this an...
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Multisite Guest Experience Coordinator
2 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeJoin Our Team">We are looking for an experienced Guest Service Team Leader to join our team, responsible for leading a group of guest service professionals to deliver outstanding customer experiences.About You">Proven experience in a leadership or management role within the hospitality industry.Strong communication and interpersonal skills, with the ability...
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Hospitality Team Lead
4 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeJob DescriptionWe are seeking a highly skilled and experienced Hospitality Team Lead to join our team at Novotel Cardiff Centre. As a key member of our hotel's management team, you will be responsible for ensuring the highest standards of customer service and satisfaction.The ideal candidate will have previous experience in a similar role, with a proven...
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Director of Hotel Services
1 month ago
Caerphilly, United Kingdom Accor Hotels Full timeAbout the RoleWe are seeking an experienced General Manager to lead our Novotel Cardiff Centre team. You will be responsible for enforcing standards, guaranteeing a high-quality guest experience, and creating a service-focused culture that is positive, driven to succeed, open to change, and creative in approach.
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Customer Service Manager
4 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeAbout UsNovotel Cardiff Centre is a 4-star hotel located in the heart of Cardiff, offering stunning views of the city and easy access to major transportation links. Our hotel features modern rooms, a fitness center, and an on-site restaurant serving local and international cuisine.We are committed to providing exceptional customer service and creating...
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Multi-Site Operations Coordinator
2 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeKey Responsibilities">The successful candidate will have previous experience in customer-facing roles and possess excellent communication skills. Key responsibilities include:">">Lead a team of Guest Service Team Members">Maintain high standards of customer service">Ensure seamless hotel operations">Foster strong relationships with colleagues and...
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Hospitality Operations Manager
1 month ago
Caerphilly, United Kingdom Accor Hotels Full timeJob SummaryAs a General Manager at Novotel Cardiff Centre, you will oversee the hotel's operations, ensuring exceptional guest experiences and driving business growth. This role involves leading a team, developing talent, and fostering a positive service culture.
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Service Ambassadors
2 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeAbout the RoleThis is an exciting opportunity to become a Hospitality Leader at Novotel Cardiff Centre. As a key member of our team, you'll be responsible for managing the bar and providing exceptional customer experiences. Your passion for delivering outstanding service, combined with your creative approach to sales, will make you an invaluable asset to our...
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Front Office Operations Supervisor
4 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeJoin Our Team as a Hotel Front Office Operations SupervisorWe are seeking an experienced Front Office Operations Supervisor to oversee daily front office operations, ensuring smooth and efficient service. As a key member of our team, you will lead by example and inspire our staff to deliver exceptional guest experiences.About the Role:The successful...
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General Manager
1 month ago
Caerphilly, United Kingdom Accor Hotels Full timeKey ResponsibilitiesCarrying out Duty Management shifts according to the DM ROTA and business needsLeadership and ReportingComprehensive Operational OversightQuality AssuranceCoordination and OptimizationCulture and DevelopmentTalent ManagementDuty ManagementLiaising with departments on customer requestsBuilding customer loyaltyRequirementsThe ideal...
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F&B Operations Manager
1 month ago
Caerphilly, United Kingdom Accor Hotels Full timeJob Title: F&B Operations ManagerLocation: Novotel Cardiff Centre, Cardiff BayEstimated Salary:£35,000 - £50,000 per annumOverviewAs a key member of our hospitality team, you will be responsible for managing the day-to-day operations of our restaurant and bar, ensuring seamless delivery of food and beverage services to our guests.Key ResponsibilitiesMenu...
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Assistant Front Desk Manager Lead
4 weeks ago
Caerphilly, United Kingdom Accor Hotels Full timeFront Office Operations Supervisor - An Exciting OpportunityWe are seeking a highly motivated Front Office Operations Supervisor to join our team at Novotel Cardiff Centre. As a key member of our front office team, you will be responsible for overseeing daily front office operations, ensuring smooth and efficient service. You will lead by example and inspire...