Front Desk Operations Manager

4 days ago


Caerphilly, United Kingdom Accor Hotels Full time
Accommodate and Impress as a Front Desk Expert

We are seeking a skilled Assistant Front Desk Manager to join our team at Accor Hotels. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences and maintaining high standards of customer service.

Your role will involve overseeing daily front office operations, handling guest inquiries, and collaborating with other departments to enhance the guest experience. With your excellent communication skills and problem-solving abilities, you will be able to resolve any issues that may arise and provide exceptional support to our guests.

A competitive salary of £13.70 per hour is offered for this permanent/full-time position. In addition to your salary, you will also enjoy a range of benefits, including health insurance, paid time off, and employee discounts.

To succeed in this role, you will need previous experience in a supervisory or management role within the hospitality industry, as well as a positive attitude and a passion for delivering top-notch service. You will also have the opportunity to develop your skills and knowledge through our comprehensive training program.

Key responsibilities include:

  • Leading and inspiring the front desk team to deliver exceptional customer service
  • Handling guest complaints and resolving issues in a timely and professional manner
  • Collaborating with other departments to enhance the guest experience and maintain high service standards

If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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