Guest Service Team Leader

3 days ago

Caerphilly, United Kingdom Accor Hotels Full time

About Us

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Located in the heart of Cardiff, our hotel offers a unique blend of style and comfort. As a leading provider of hospitality services, we are committed to delivering exceptional guest experiences.

Job Description

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  • Lead a team of guest service professionals to deliver outstanding customer experiences.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless operations and quality service delivery.
  • Analyzing data and metrics to identify areas for improvement and optimize service delivery.
  • Manage budgets and resources to achieve financial targets while maintaining high standards of service.
  • Foster a positive work culture that encourages teamwork, innovation, and employee growth.
  • Serve as a role model and mentor to junior staff members, promoting Accor's values and behaviors.
  • Maintain knowledge of industry trends, best practices, and competitor analysis to stay ahead of the curve.
  • Stay up-to-date with company policies, procedures, and initiatives to ensure compliance and effective implementation.
  • Requirements">
    • Previous experience in a leadership or management role within the hospitality industry.
    • Strong communication and interpersonal skills, with the ability to motivate and inspire teams.
    • Demonstrated problem-solving and analytical skills, with the ability to think critically and make informed decisions.
    • Bachelor's degree in Hospitality Management, Business Administration, or related field.
    • Benefits">
      • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
      • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
      • Ongoing training and development opportunities to enhance your skills and career progression.
      • The chance to work with a dynamic and supportive team, passionate about delivering exceptional guest experiences.
      • Access to exclusive discounts and perks, including free stays at Accor properties worldwide.
      • A fun and inclusive work environment, with regular social events and team-building activities.

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