Guest Service Team Lead
4 weeks ago
Are you passionate about delivering exceptional guest experiences? Do you have what it takes to lead a team and drive results in a fast-paced hospitality environment?
About the Role:
We are seeking an experienced Guest Service Team Lead with room expertise to join our team at Accor Hotels. As a key member of our Multi-Site Guest Service Team, you will be responsible for leading by example and providing exceptional guest service to our valued customers.
Key Responsibilities:
- Customer Relations: Build strong relationships with guests to ensure their needs are met and exceeded.
- Professional techniques/Production: Develop and maintain high standards of productivity and efficiency in all aspects of your role.
- Talent & Culture Responsibilities: Foster a positive and inclusive work environment that promotes teamwork and collaboration.
- Commercial/Sales: Identify opportunities to increase revenue and improve sales performance.
- Management and Administration: Oversee daily operations and manage administrative tasks efficiently.
- Hygiene/Personal Safety/Environment: Maintain high standards of cleanliness and safety, adhering to all relevant regulations and guidelines.
- To distribute meals and drinks to guests and to check quantities and presentation based on the order taken.
- Interfaces with all departments as necessary (Restaurant, Pub, Kitchen).
- Ensure full knowledge of the menu and services available to Guests with the incorporation of the Good to Great 5 basics on the daily routine.
- To provide a high level of guest comfort and service following Good to Great guidelines
- Ensure the service regulations of the hotel are applied.
- Preparation of the restaurant dinner buffet included presentation and food quality.
- To adhere to all Health & Safety and Food Hygiene regulations as set by the company
- To maintain good working relationships with other hotel departments and team.
- Any other additional responsibilities given by Reporting Manager
Qualifications:
- Previous Customer Service Experience.
- Guest-oriented, service-minded, and attentive to details.
- Familiarity with Accor Hotels' policies and procedures.
Benefits:
- Prioritize your well-being with VIVUP.
- Seize development opportunities through Accor Academy.
- Savor the Accor Dining Experience at our hotels/restaurants.
- Explore Merlin Entertainment with our exclusive discount.
- Celebrate your birthday with our special Bonanza.
- Enjoy extra holidays every year.
- Plan for your future with our Pension Scheme.
- Pedal your way to work with our Cycle to Work Scheme.
- Take care of your vision with our Eye Care Voucher.
Estimated Salary: £25,000 - £35,000 per annum depending on experience.
Note: The salary range provided is an estimate and may vary based on individual circumstances. The actual salary offered will be discussed during the interview process.
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