Hospitality Team Lead

1 month ago


Caerphilly, United Kingdom Accor Hotels Full time
Job Description

We are seeking a highly skilled and experienced Hospitality Team Lead to join our team at Novotel Cardiff Centre. As a key member of our hotel's management team, you will be responsible for ensuring the highest standards of customer service and satisfaction.

The ideal candidate will have previous experience in a similar role, with a proven track record of providing exceptional customer service and leading a team to achieve excellence. You will also have a strong understanding of hospitality operations and be able to make informed decisions to drive business growth.

Key Responsibilities:

  • Customer Service: Develop and maintain relationships with guests to ensure their needs are met and exceeded.
  • Team Management: Supervise and motivate the Food and Beverage team to deliver exceptional service and quality.
  • Inventory Management: Monitor and manage inventory levels to minimize waste and maximize sales.
  • Safety and Security: Ensure the safety and security of guests, employees, and property.

Salary Range: £25,000 - £35,000 per annum (dependent on experience)

Benefits:

  • A competitive salary package
  • A comprehensive training program
  • Opportunities for career advancement
  • A dynamic and supportive work environment

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