Global Payment Operations Strategist

1 week ago

London, Greater London, United Kingdom Vitesse PSP Full time

About Vitesse PSP

Vitesse PSP is a pioneering FinTech company that's revolutionizing the way businesses make global payments. With our cutting-edge technology and dedication to excellence, we're shaping the future of financial transactions.

We're proud to operate one of the largest banking and payment settlement networks in the world, connecting over 170 countries and territories across more than 110 currencies. Our market-leading treasury optimisation service gives insurers complete control and transparency, allowing them to have their money in the right place at the right time.

As we continue to scale up, we're seeking like-minded professionals to join us on this exciting journey. If you're passionate about innovation and customer satisfaction, let's connect

About the Role

We're looking for a Global Payment Operations Strategist to join our team. This role will be responsible for providing critical information about operations processes to support the design and build of products and services. You'll also be responsible for implementing changes landing within Operations to support the growth of the organisation and ongoing improvement of Client Experience.

You'll act as the liaison between Operations and Product & Technology teams, acting as a key point of contact to scope out requirements, gather insights, and ensure seamless communication. By effectively 'translating' between Operations and Product & Technology, you'll facilitate clear, relevant exchanges of information that drive alignment on business objectives.

Key Responsibilities

  • Own the implementation of all change impact on operations by interacting and collaborating with delivery functions and setting out a clear and effective change acceptance process.
  • Act as an Operations SME (Subject Matter Expert) to provide critical information, insights, and processes to other teams across Vitesse, enabling the development of new products and services to support our clients in conjunction with enhancing our existing product portfolio.
  • Be the primary contact for a specific tribe or group of squads to own the planning, execution and implementation of critical business change.
  • Collaborate closely with BAU Operations teams to ensure they are equipped to support the effective delivery and embedding of changes, while also understanding and documenting their requirements for the development of specific products and services.
  • Best practices: Take ownership and drive continuous improvements within Operations.
  • Stakeholder Management: Develop strong partnerships with key colleagues and stakeholders to ensure seamless alignment between Operations Change and other critical business areas, such as Product and Technology.
  • Feed into comprehensive and effective reporting processes to keep stakeholders and key contacts consistently informed with up-to-date, relevant information. Maintain regular communication on progress and challenges, ensuring transparency and building confidence in Operations processes among business stakeholders.
  • Risk Oversight: Ensure all risks associated with owned changes are highlighted and mitigated to support effective change management.
  • Build, develop and run an effective Change Acceptance Process (including impact assessments, planning, stakeholder management, communication approach) in line with VP, Operations Change and Risk to support the effective delivery of changes.
  • Develop, oversee, document and conduct UAT testing where required to ensure validity of new product or service.
  • Own and manage the change processes within Operations, ensuring effective delivery of change activity while establishing and providing governance, such as prioritising change requests.
  • Ownership of continuous growth and scalability checkpoints in line with expected (and ad hoc) business growth and product changes.
  • Design, maintain and own scalability measures & KPIs.

Requirements

To succeed in this role, you'll need:

  • Extensive experience in Operations and Change Management.
  • Knowledge of global payments and banking.
  • A strong understanding of FX, Reconciliation and Liquidity processes.
  • Experience of effectively managing the implementation of change.
  • Strong change and continuous improvement skills and experience.
  • Experience of governance, prioritisation and reporting for change within Operations.
  • Have a solid understanding of end-to-end payments processes.
  • Have excellent written and verbal communication skills.
  • Comfortable working in a dynamic and fast-paced environment.
  • Strong relationship builder with other functions.
  • Effectively juggle multiple tasks and conflicting priorities.
  • Good understanding of technology and the utilisation of it within Operations.
  • Experience of automating key processes.
  • Demonstrate strong attention to detail, ensuring effective collaboration and escalating issues when necessary to drive optimal outcomes.
  • Foster an inclusive, supportive and high-performance team culture that encourages growth, development, and a mindset focused on continuous improvement.

What We Offer

We're committed to creating a work environment that's rewarding and fulfilling. As a Global Payment Operations Strategist, you can expect:

  • $80,000 - $100,000 per annum, depending on experience.
  • Holiday entitlement of 25 days per year (increasing by 1 day per year, up to 30 days) + Bank Holidays.
  • Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday.
  • Contributory pension scheme.
  • Enhanced Parental leave.
  • Cycle to Work Scheme.
  • Private Medical Insurance with AXA.
  • Unlimited access to therapy sessions through our partner, Oliva.
  • Discounted Gym membership through Gympass.
  • Financial Coaching with Octopus Wealth.
  • 2 days of volunteering leave per year.
  • Sabbatical after 5 years' service.
  • Life Assurance - MetLife (UK employees only).
  • Ongoing Learning and Development to support you reach your career goals.

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