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Patient Flow Coordinator for Emergency Department
1 month ago
Job Summary
The Royal Devon University Healthcare NHS Foundation Trust is seeking an enthusiastic and motivated individual to join the Emergency Department administration team as a Patient Flow Coordinator. This vital role works alongside our Medical, Nursing, and Site Management teams to co-ordinate the activity within the Emergency Department.
As a key member of the team, you will be responsible for providing administrative support to ensure the smooth flow of patients through the department. This will include tracking patient progress, maintaining records, and liaising with the Clinical team in accordance with guidelines.
The successful candidate will have outstanding communication and interpersonal skills, with a pleasant telephone manner. They will also have the ability to deal with confidentiality issues and provide excellent customer care service.
This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will be exposed to patients who are presenting to the ED in an aggressive, distressed, or severely ill/injured state.
Main Duties of the Job
- Provide administrative support to the Emergency Department team
- Track patient progress and maintain records
- Liaise with the Clinical team in accordance with guidelines
- Deal with confidentiality issues and provide excellent customer care service
About the Role
This role would suit someone who has exceptional interpersonal skills, is proactive, and looking for a challenge. The successful candidate will be able to remain calm under pressure and have experience of dealing with the general public, and with difficult/distressed people.
Working Pattern: 18 hours per week.
Week 1: Monday 18:00 - 00:00, Thursday 18:00 - , Saturday 12:00 -18:00 and Sunday 12:00 - 18:00
Week 2: Friday 18:00 - , Saturday 18:00 - 00:00, Sunday 18:00 - 00:00
Week 3: Tuesday 18:00 - 00:00, Wednesday 18:00 - 00:00
Interview Date: Friday 20th September 2024
Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers).
For further information please contact: Harriet Finch; Admin Line Manager on 01392 402549 or
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust andNorthern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
Essential
- See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
- See job description text above, and (where applicable) you can download a copy of the full job description
