Front Desk Manager

3 weeks ago

Liverpool, United Kingdom Titanic Hotel Full time

Job Title: Front Desk Manager

Job Summary:

We are seeking an experienced Front Desk Manager to join our team at the Titanic Hotel. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and a seamless experience from arrival to departure.

Key Responsibilities:

  • Manage the Front Desk team to deliver high standards of customer service and ensure that all guests receive a warm welcome and a smooth check-in process.
  • Lead by example and set the tone for excellent customer service, ensuring that all team members are motivated and empowered to deliver exceptional service.
  • Develop and implement effective training programs to ensure that the Front Desk team has the skills and knowledge required to deliver exceptional service.
  • Monitor and control departmental costs, including payroll, to ensure that they are in line with budget and business demands.
  • Collaborate with other departments to ensure that all guests receive a seamless experience, from arrival to departure.

Requirements:

  • Minimum of 2 years' experience in a Front Desk or management role in a hotel or hospitality environment.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong IT skills, including experience of Opera, Reservation and Rooms Management systems, telephone switchboard, and point of sales systems.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
  • Financial and commercial acumen, with the ability to manage departmental costs and budgets.

About Us:

The Titanic Hotel is a 5-star hotel located in the heart of Liverpool. We are committed to delivering exceptional service and creating unforgettable experiences for our guests. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

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