Cash Collection Specialist

3 weeks ago


Manchester, United Kingdom Travel Counsellors Ltd Full time

The role of the Cash Collection Specialist at Travel Counsellors Ltd is to work as part of the accounts receivable team to ensure the delivery of a high service level while working within internal compliance and legislation requirements.

Based in Manchester, the successful candidate will be experienced in maximising cash collection, minimising credit risk, and maintaining audit standards in a fast-paced, changing environment.

Main Responsibilities

The Cash Collection Specialist will:

  • Effectively manage the sales ledger, ensuring payments are collected in line with agreed payment terms, proactively managing communications with customers and Travel Counsellors.
  • Ensure fraud, credit, or trade compliance risks are controlled according to business specifications.
  • Compile, analyse, and interpret information for approval of credit facilities or onward recommendation.
  • Provide support for key audit activities, e.g. annual credit reviews, mass account deactivations, and master data reviews.
  • Support the achievement and exceeding of KPI expectations while working within the agreed SLAs by managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities.
  • Perform Root Cause Analysis of complex issues to drive process improvement and issue resolution in the end-to-end AR process flow, identifying potential process improvements to increase efficiency.
  • Create Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team and any outsource provider and educate suppliers, business users, and TCs to aid reduction in exceptions and demand on query management.
  • Be the first point of contact to the business, TCs, and third-party providers as a SME (Subject Matter Expert), responding promptly to enquiries raised to ensure timely resolution.
  • Build successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding and provide excellent customer relations, written and verbal to suppliers, TCs, and the business.
  • Work within Travel Counsellors' internal compliance/guidance rules, legislations, and CARE values and work closely with any outsource service provider to ensure the accurate and timely delivery of services by analysing daily KPIs and escalating, if necessary, to management.
Benefits

Working at Travel Counsellors Ltd, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:

  • A competitive basic salary + annual company bonus.
  • Flexible hybrid working model.
  • Career development and promotional opportunities.
  • 25 days holidays (increasing to 28 after 5 years of service).
  • A Moments That Matter Day (annually).
  • Enhanced maternity/paternity pay.
  • Holiday buy and sell (up to 5 days per year).
  • 3 paid days charity leave.
  • Company events, socials, and incentives.
  • 3x annual salary death in service benefit.
  • Company pension scheme.
  • Costco membership.
  • Salary sacrifice, company car scheme.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Free breakfast, fruit, and hot/cold beverages.
  • Referral scheme.
  • Employee discount.
  • Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees).


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