Head of Cash Collection

7 months ago

Manchester, United Kingdom Easidrive Full time

**Who we are**

We are a nationwide team working towards and guaranteeing the same goal; making a difficult journey easier. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

- Fixing their car
- Providing them with a replacement
- Helping them recover their losses
- Making them feel secure

**How will you make a difference?**

**Core Role Objectives**
- Work with the Director of Claims Operations and Cash Collection, and the Group Legal Counsel, to develop, lead and deliver the Cash recovery and Litigation Strategy through effective planning and leadership.
- Ensure the protocol, recovery and litigation strategy is aligned to the broader group objectives, maximising the value of the debt book.
- Ensure negotiation and decision making are based on meaningful, accurate and timely data.
- Provide clear, transparent and robust reporting of debt value, risk and recoverability.
- Effectively and accurately forecast cash collection and review performance against it each month.
- Implement and maintain the highest levels of control, insight, and oversight, providing the ability to challenge the integrity of the debt value at all times.
- Demonstrate a working level of knowledge and awareness of SRA code of conduct and rules that govern the running of a compliant legal firm.
- Ensure that bad debt provisions are maintained and write offs managed in line with forecast and expectations.
- Develop, initiate, maintain, and revise policies and procedures for risk management and compliance.
- Monitor, record, and report, as necessary, any breaches of compliance.
- Respond to alleged breaches of Solicitors Accounts Rules.
- Balance commercial debt recovery and compliance risks to achieve positive outcomes.
- Embed a culture of continuous improvement.
- Lead the teams to consistently meet the department’s key performance indicators.
- Be responsible for forecasting current and future FTE requirements, management of daily operational levels ensuring service standards are maintained to the highest levels.
- Work with Talent Acquisition team ensuring current and future recruitment strategies are delivered in a timely manner.
- Ensure Company’s career program (GROW) is administered effectively and is evolved in line with the company strategy.
- Ensure engagement and alignment with Edam Values and Trusted Leadership Framework
- Ensure there is a robust Auditing process, collaborating with Quality & Assurance team to achieve high standards of practice and identify any process and training gaps.
- Ensure all process oversight and library of processes is kept updated throughout.
- Ensure compliance with all company’s policies.
- Regular review of departmental budget and overheads, ensuring cost-efficiency and seeking approval on all financial requests.
- Stepping up for Director when required, for example attending and presenting at senior leadership meetings.
- **Direct Report Effectiveness**_

The Head of Cash Collection role will ensure:

- Team managers, handlers and Litigators understand the context of their roles in relation to Edam Strategy and are fully engaged in the part they play.
- The behaviours that are exhibited by leaders, litigators and handlers within the department when performing their duties are in line with the Edam Values and our culture.
- Cash collections and the customer experience are delivered in line with targets and our customer centric approach.
- All key reporting is continually reviewed and updated to report the Department, Team, and Handler & Litigator performance.
- Performance of the team is monitored closely at an individual level with each member of the team ensuring they have a clear view of their own performance. Ensure support and training is readily available to all team members in support of their personal development.
- Team managers, handlers & Litigators have the resources they require to perform their role.
- All stakeholders are manged in line with the EDAM values and our customer philosophy.
- Stakeholders receive all necessary MI and updates as and when required.
- The cash collection and litigation team work collaboratively across the business and in particular with the Customer Delivery teams to ensure the end-to-end customer experience is optimised.
- **Trusted Leadership**_

At Edam, we support the Trusted Leaders Principles and believe all Leaders should:

- Act with Integrity - be your authentic self. Be honest, brave, respectful, objective and transparent. Create and build upon a foundation of trust and openness.
- Ensure diversity and inclusion - foster a sense of belonging and ensure diversity at all levels.
- Inspire and Mentor - walk the talk. Empower and coach your team.
- Accountability - delivering successful results requires a leader to be accountable. Create an enabling environment for effective action and decision-making

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