Account Growth Specialist

7 days ago


Manchester, United Kingdom Morgan King Professional Services Full time

As a Key Account Advocate at Morgan King Professional Services, you will be responsible for delivering exceptional support and guidance to our customers. This is a critical role that requires handling inquiries, resolving issues, and providing proactive engagement through various channels.

Main Responsibilities:
  • Customer Onboarding
    • Develop and execute seamless onboarding programs to set customers up for success from the outset.
    • Conduct detailed sessions to familiarise new users with platform features and benefits.
    • Create and deliver training materials, including webinars, tutorials, and user documentation.
  • Customer Engagement and Support
    • Provide responsive support via phone and email, logging service tickets in HubSpot.
    • Proactively engage with customers to ensure they achieve their business objectives using the platform.
    • Create trial account requests for internal teams.
    • Escalate technical issues to the appropriate team and manage external supplier tickets to address discrepancies.
  • Customer Training and Adoption
    • Deliver refresher and advanced training sessions upon request.
    • Drive user adoption by implementing strategies that promote the full utilisation of platform capabilities.
    • Launch campaigns highlighting new features and functionalities to boost engagement.

Your Benefits:

  • A competitive salary of £57,500 per annum, dependent on experience.
  • A comprehensive benefits package, including ongoing professional development opportunities.
  • A fast-paced, customer-focused environment where you can grow your career.


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