Scheme Manager

6 days ago


Dorchester, Dorset, United Kingdom Stonewater Full time

Job Title: Scheme Manager

About the Role:

We are seeking a skilled and dedicated Residential Scheme Manager to join our team at Stonewater. As a key member of our management team, you will be responsible for providing excellent customer service and ensuring the smooth day-to-day operation of our independent living scheme.

Key Responsibilities:

  • Deliver an on-site housing management service that supports residents to lead independent lives in a safe environment.
  • Carry out well-being checks and respond to emerging changes in circumstances.
  • Identify and manage risk, including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place.
  • Engage with older people and their families to identify issues that are important to them and how they would like to progress them.
  • Develop relationships with partner agencies to provide well-being opportunities and support customers to access a programme of well-being and social initiatives.

Requirements:

  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems.
  • Able to work collaboratively and communicate information clearly and effectively with customers, colleagues, and contractors.
  • Practical and logical problem-solving skills, producing high-quality work to meet deadlines.

Salary: £35,000 - £40,000 per annum (dependent on experience)



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