Scheme Manager
6 days ago
Job Title: Scheme Manager
About the Role:
We are seeking a skilled and dedicated Residential Scheme Manager to join our team at Stonewater. As a key member of our management team, you will be responsible for providing excellent customer service and ensuring the smooth day-to-day operation of our independent living scheme.
Key Responsibilities:
- Deliver an on-site housing management service that supports residents to lead independent lives in a safe environment.
- Carry out well-being checks and respond to emerging changes in circumstances.
- Identify and manage risk, including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place.
- Engage with older people and their families to identify issues that are important to them and how they would like to progress them.
- Develop relationships with partner agencies to provide well-being opportunities and support customers to access a programme of well-being and social initiatives.
Requirements:
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems.
- Able to work collaboratively and communicate information clearly and effectively with customers, colleagues, and contractors.
- Practical and logical problem-solving skills, producing high-quality work to meet deadlines.
Salary: £35,000 - £40,000 per annum (dependent on experience)
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