Membership Support Specialist

5 days ago

London, Greater London, United Kingdom Membership Bespoke Full time
Job Description

**Membership Assistant Role**

We are seeking a highly organized and customer-focused Membership Assistant to join our team at Membership Bespoke. As a Membership Assistant, you will play a crucial role in delivering exceptional customer service and supporting the membership operational processes for new and renewing members.

Main Responsibilities:

  • To deliver the membership operational process for the end-to-end membership journey, from potential leads to joining, renewing, reinstating, and upgrading / changing membership class. This includes processing applications and fees as part of one end-to-end process.
  • To review, process and elect the following applications: Students, Licentiates Affiliates, Retired, reinstatements, resignations.
  • To administer the membership operational policies, including Leave of Absence; concessionary fees; and ensuring their membership requirements are met.
  • To deliver the annual membership renewals to maximise member retention, including the collection and processing of income, concessionary fees, outbound calling and member resignations.
  • Work closely with the Membership Operations Manager to ensure accurate reconciliation and reporting for membership income.
  • Provide excellent customer service and support to all existing and potential new members to maximise membership acquisition and retention; responding to written and telephone enquiries; and managing inboxes.
  • To maintain and update their Membership database, using Microsoft Dynamics.

Essential Skills:

  • A strong customer focus, able to communicate with members & stakeholders in a professional & effective manner.
  • Attention to detail and a high level of accuracy.
  • Able to plan, organise and prioritise work effectively, whilst at times, working on own initiative.
  • Able to meet deadlines whilst ensuring a high quality of work
  • Good IT skills / MS Dynamics, experience of using databases/CRM systems.
  • Experience working in a membership organisation (desirable).
  • An understanding of the operational complexities of a professional body (desirable).

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