Customer Service Manager Position

3 weeks ago


Greater Manchester, United Kingdom Page Personnel Sales Full time

**Job Description:**

We are seeking a dynamic Customer Service Manager to lead our team of 22 customer service agents in North Manchester. This is a 12-month contract opportunity that offers a challenging and rewarding experience for the right candidate.

The successful applicant will have a proven background as a Customer Service Manager in a products-based business, strong organisational skills, and the ability to view customer service through a commercial lens.

**Key Responsibilities:**

  • Lead a team of 22 customer service agents, fostering a positive and productive environment.
  • Oversee customer interactions across delivery, after-sales, and warranty queries.
  • Develop and monitor KPIs to identify opportunities for improvement.
  • Champion a people-led approach, balancing customer satisfaction with commercial insight.

**Requirements:**

  • A proven background as a Customer Service Manager in a products-based business.
  • A natural leader who can engage, motivate, and develop teams.
  • Strong organisational skills and the ability to implement and refine processes.
  • The ability to view customer service through a commercial lens.

**What We Offer:**

  • An attractive estimated salary of £50,000 per annum.
  • A £10,000 completion bonus for staying the full 12-month period.


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