Customer Service and Account Management Specialist

2 weeks ago


Greater Manchester, United Kingdom The Recruitment Co. Full time
Job Description

The Recruitment Co. is seeking a highly skilled Customer Service and Account Management Specialist to join our team. In this role, you will be responsible for managing customer accounts, processing orders, and providing excellent customer service.

Key Responsibilities:

  • Process sales orders and collections in a timely manner.
  • Develop and implement effective logistics plans to manage third-party haulage suppliers.
  • Provide exceptional customer service, covering inbound and outbound materials.
  • Set customer satisfaction targets and work with the team to meet them consistently.
  • Interact with customers daily, answering questions and resolving queries in a professional manner.
  • Communicate changes to orders effectively to prevent misunderstandings.
  • Establish customer service policies and procedures to maintain high standards.
  • Collaborate with sales to understand customer requirements and ensure clear communication.
  • Perform general office management tasks, including housekeeping and IT support.

About the Ideal Candidate:

  • You have a proven track record of delivering excellent customer service and account management.
  • You possess strong administrative and communication skills.
  • You have experience in business-to-business roles and manufacturing processes.
  • You have dynamic management experience, with a focus on continuous improvement.
  • You have a passion for finding impactful solutions to support customer experience.

We estimate the salary range for this position to be around $55,000-$75,000 per year, depending on experience.



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