Customer Service Advisor

6 months ago

Manchester, United Kingdom Kenny Waste Management Ltd Full time

**NO AGENCIES PLEASE**

**Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you.**

You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner in a fast-paced team providing the service our customers expect.

Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to each of our clients. We are a Manchester-based family business with a UK-wide reach, driving the future of our sector. We operate our own fleet, our own facilities, and even our very own social enterprise. Today, we are supporting thousands of businesses to achieve ambitious green targets, and we are still in touch with our family business values: Doing what’s right today so that we can all look forward to tomorrow.

Interviews available immediately.

**Salary will be in line with the REAL LIVING WAGE**

**Job Purpose**

To receive, process and respond to all account customers' daily queries and requirements in a professional and timely manner.

**Principal Job Duties**
- Communicate efficiently, politely and clearly with customers and waste partners both verbally and in writing
- Process customers' requests by raising and sending purchase orders to existing waste partners, whilst ensuring that current customer pricing structures are adhered to and that the percentage gross profit is equal to or above the specified minimum
- Maintain and manage Purchase Order Tally's when a customer requires us to keep a control on their purchase value
- Keep accurate written records of all incoming calls
- Resolve basic customer queries using own initiative and escalate complex issues to the Key Account Adviser or Line Manager
- Conduct daily checks with all waste partners to ensure that the days movements are scheduled to go ahead as planned
- Ensure that all onsite skips are moved according to our Terms & Conditions
- Input and maintain up-to-date customer information on our CRM

**Experience**
- Previous experience of working as part of a customer service team within an office environment or high-volume call centre
- Previous experience of working in a waste management company would be beneficial, but is not essential

**Skills**
- Competent IT skills, to be able to navigate and us all IT software utilised
- Ability to understand and interpret information/problems and respond accordingly
- Ability to provide a clear explanation of day-to-day issues in a direct manner, both verbally and in writing, whilst being able to deliver both good and bad news
- To be supportive of others both in the immediate team and wider Company, whilst being happy to take additional work in busy periods
- Be able to work methodically and accurately with strong attention to detail
- Be able to work under pressure and to tight deadlines
- Be flexible and adaptable
- Understand the need for change and adapt to new tasks or situations

**Knowledge**
- Understand the need for excellent customer service and be able to provide it
- Appreciate the diverse requirements of different types of customers
- To be able to quickly learn our product and service offerings and provide the best solutions for the customers requirements

**Benefits**:

- Healthcare cashback scheme
- Length of service reward scheme
- Holiday purchase scheme
- Retail discounts
- Wellbeing initiatives
- Flu vaccination vouchers
- Employee assistance program
- Paid volunteer days
- Enhanced maternity and paternity schemes
- Milestone leave for the key events in your life
- Life Assurance scheme
- Staff referral scheme
- Birthday vouchers
- Christmas raffles

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Gym membership
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- administration: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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