Customer Service and Operations Specialist

1 month ago


Greater Manchester, United Kingdom Travel Trade Recruitment Limited Full time

We are seeking a highly skilled Customer Service and Operations Specialist to join our team at Travel Trade Recruitment Limited. This role requires excellent communication skills, strong customer service orientation, and the ability to handle multiple tasks simultaneously.

Key Responsibilities - Reservations
  • Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers.
  • Daily inbox management - responding to customer enquiries directly and co-ordinating responses required from other team members.
  • Groups Management - loading initial group contracts, rooming lists and maintaining records (i.e. deposit due dates, identifying group variations).
Key Responsibilities - Visa Processing
  • Work with Reservations Manager to support the company's visa processing function through providing accurate and relevant visa information letters to all new bookings in accordance with their travel requirements.
  • Monitor and respond where necessary all e-mails received into the Visa inbox.
Key Responsibilities - Tour Documentation
  • Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests.
Key Responsibilities - Tour Loading
  • House management of the Reservations system - undertake the responsibility of tour loading and inventory management.
  • Promotions - Creating and editing reservation promotions and special offers.
Key Responsibilities - Ad Hoc
  • Support the department with the processing of customer feedback data.
Required Skills and Qualifications
  • Excellent communicator via phone, email and face to face.
  • Flexible team player.
  • Good Word / Excel / Powerpoint / Outlook skills.
  • Travel and sales industry experience preferred.
Salary and Benefits

The estimated salary for this position is £35,000 per annum, commensurate with experience. Our standard working hours are Monday to Friday, 37 hours per week. The office is open between 8am and 5pm.

This role provides an excellent opportunity for career growth and development in a dynamic and supportive environment.



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