Customer Service Specialist
3 weeks ago
We are seeking a Customer Service Specialist to provide operational support to our Fan Support department in delivering a day-to-day service, sales, and administration across all available sales and service channels. The successful candidate will be supported in developing their knowledge of core operational policies and processes through a defined apprenticeship programme, studying towards the Level 2 Customer Service Practitioner standard.
Main Responsibilities:- Assist the Fan Support Team with the sale and fulfilment of Sales and Service products through all available channels.
- Receive and resolve basic queries and manage issues for all Sales and Service enquiries received across all channels.
- Maintain an up-to-date knowledge of work processes/instructions and give feedback on any problems to support the delivery of a consistent, high-quality service.
- Meet and exceed weekly, monthly, and seasonal KPI targets as assigned by line manager.
- Good interpersonal skills and the ability to work as a team member.
- Willingness to learn new skills and a commitment to personal development.
- Keen to embrace new challenges, be reliable, personable, and have a keen interest in delivering great customer service.
The estimated salary for this position is £20,000 - £25,000 per annum, depending on experience and qualifications. Manchester City is an Equal Opportunities Employer and welcomes applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Employment is subject to providing proof of eligibility to work in the UK and a DBS check upon commencing employment.
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Customer Service Apprenticeship
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