Customer Service Specialist with Hungarian

5 months ago

Manchester, United Kingdom SPX FLOW Full time

**Customer Service Specialist with Hungarian**

**Location**:In **Manchester Area **_with hybrid work mode (once per week at office) _or anywhere in **UK **_with fully remote work mode._

If you're passionate about providing exceptional customer experiences and want to be part of a global leader in industrial process equipment, we have an exciting opportunity for you.

Join us as a **Customer Service Specialist** and become a crucial part of our innovative and customer-focused team. Check out the details below and embark on a journey with SPX FLOW

**About SPX FLOW**

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.

SPX FLOW has been established for over 100 years Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

**About the Role**

As a Customer Service Specialist, you'll ensure a seamless service experience for our clients, upholding our brand image. You'll manage customer communication, craft quotations, process orders, and collaborate across teams, all while enhancing the customer experience.

**About Your Responsibilities**

Your role is central to ensuring an exceptional customer experience in which you will:

- Be the first point of contact for customer queries, ensuring a top-notch customer experience.
- Manage customer communication via our CRM system (C4C).
- Craft accurate customer quotations and orders, upholding our brand image.
- Be the liaison between customers and departments, swiftly resolving queries.
- Enhance customer experiences through timely enquiry handling.
- Collaborate with various teams from Supply Chain to Customer Service and Technical Services.
- Oversee the logistics and delivery process.
- Escalate issues in compliance with established policies and assist with audit controls.
- Handle ad-hoc tasks as required.

Your proactive approach, quick thinking, and creative problem-solving will shine, making you a valuable asset in upholding our commitment to exceptional service.

**About You**

**Why You Should Consider This Role**
- Your excellent communication and negotiation skills will shine.
- You'll understand the end-to-end Commercial process.
- You'll work in a dynamic, fast-paced, team-orientated environment.
- Self-direction, initiative, and organisational skills are valued.

**What you will need**
- Proficiency in MS Office products.
- Operational role experience is in your background.
- Being able to work with high ethical standards and integrity.
- Knowledge of SAP or CRM systems is a plus.
- Fluency in English and Hungarian.

**‎About your benefits**: ㅤ
- Home office options and flexible working to accommodate all employees
- Performance & recognition programmes
- Bonus structures (depending on company and personal performance)
- Family friendly policies
- Genuine progression and development opportunities with a global organisation
- Healthy minds and healthy lives resources
- Additional benefits according to SPX schemes in country of your residence

**Next steps?**

We look forward to having you join our dedicated team at SPX FLOW, where innovation and excellence are at the heart of everything we do.

Work Location: In person

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