Customer Service and Operations Specialist

1 week ago


Greater Manchester, United Kingdom Zachary Daniels Full time

Zachary Daniels is seeking a highly organized and skilled Customer Service and Operations Specialist to join their dynamic team in Wigan. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring operational support requests are handled efficiently.

Main Responsibilities:
  • Process incoming customer support requests via phone and email.
  • Log customer support requests accurately and promptly using our In-house system.
  • Create accurate quotations, estimates, or proposals for chargeable work and support services.
  • Coordinate chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
  • Obtain and record required documentation, and issue invoices for chargeable work in line with client payment terms.
  • Produce and review support-related reports for the Head of Support Services.
  • Respond to customer queries or concerns and escalate when necessary.

The successful candidate can expect a competitive salary of up to £28,000 per annum, plus benefits such as 22 days holiday per annum and increasing holiday entitlement by 1 day per year.



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