Customer Service Specialist
3 days ago
An exciting opportunity has arisen for a highly skilled customer service specialist to join Manchester Metropolitan University.
As a key member of the Student Hub team, you will be responsible for delivering high-quality, customer-focused services to students and colleagues.
The role involves resolving queries through first point of contact and referring complex issues to specialist teams. You will also work closely with stakeholders across the University to understand changing landscape and develop innovative solutions.
Main Responsibilities:
- To provide exceptional customer service to students and colleagues
- To resolve queries and escalate complex issues to specialist teams
- To work collaboratively with stakeholders across the University
- To contribute to the development of digital information services and solutions for students
Requirements:
- Degree in a relevant field or equivalent experience
- Proven track record of delivering high-quality customer service
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment with minimal supervision
- Knowledge of digital technologies and platforms
Working Conditions:
- Full-time position
- Based in Manchester, UK
- Estimated salary: £25,000 - £30,000 per annum
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