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CRM & Database Manager

2 months ago

Eastleigh, Hampshire, United Kingdom Premier Recruitment Solutions Full time
About the Role

We are seeking a highly skilled CRM & Database Executive to join our team at Premier Recruitment Solutions. As a key member of our organization, you will play a crucial role in shaping the customer journey by leveraging data effectively and collaborating with our Marketing Team, Franchise & Service Managers, and third-party providers.

Key Responsibilities
  • Database Management
    • Assist in maintaining and developing the marketing database, ensuring data accuracy, currency, and consistency.
    • Act as the primary contact for the marketing database, identifying opportunities for system improvements and data management enhancements.
    • Support staff in utilizing the database for business operations.
    • Efficiently handle CRM issues, including customer complaints and resolutions.
    • Undertake project work as required and contribute to management reports and metrics.
    • Visit dealerships within the group to provide proactive support and training on CRM and CCC systems.
    • Ensure compliance with data protection regulations, including GDPR, and uphold best practices for data use and maintenance.
  • Marketing Support
    • Fulfill marketing requests related to campaigns, including data extractions, HTML creation, and Keyloop marketing setup, or liaising with third-party suppliers.
    • Assist in implementing a new customer journey process, from HTML creation to campaign setup.
  • Team Development
    • Participate in the ongoing development of the CRM team.
    • Engage fully in development reviews and contribute to team growth.
    Requirements
    • Administrative Experience
      • Prior experience in administration is essential.
    • Strong Organizational Skills
      • The ability to meet work deadlines is crucial.
    • Excellent Communication and Listening Skills
      • A capacity to advise and support team members effectively.
    • A Strong Work Ethic
      • Adaptable to change and capable of maintaining high-quality work under pressure.
    • Analytical and Problem-Solving Abilities
      • The capability to research and find appropriate solutions.
    • Attention to Detail
      • An ability to react positively to organizational and market changes.
    What We Offer
    • Competitive Salary
    • Hybrid Working
      • Up to 2 days a week working from home.
    • Training and Support
      • Comprehensive training to help you succeed in the role.
    • Holiday Entitlement
      • 30 days including Bank Holidays, with additional holiday entitlement for long service.
    • Discounts
      • On MOTs, servicing, and parts.
    • Bonuses
      • Recommend a Friend and Introducing a Customer bonuses.
    • Life Assurance
      • Included as part of the benefits package.
    • Pension Scheme
      • Contributory pension scheme.
    • Career Development
      • Opportunities to learn and grow within the company.