Luxury Hospitality Ambassador

{"Overview":{"text":"Key Role: As a skilled Guest Experience Executive, you will play a pivotal part in ensuring our guests receive unparalleled service at Montcalm Collection hotels. Your role will involve intervening in any guest/employee situation to maintain the integrity of the property, achieve guest satisfaction, and preserve employee well-being.","format":"

Montcalm Collection is looking for a gifted Guest Experience Executive to join our team. You will be responsible for devising, costing, and creating uniquely memorable experiences for our guests. Your expert social skills and versatility will enable you to handle various situations and meet the diverse needs of our guests.

"},"Responsibilities":{"text":"

• Devise, cost, and create uniquely memorable experiences for Montcalm guests.
• Ensure the highest levels of customer care and service are delivered to all hotel guests at all times.
• Display excellent social skills in handling all types of people and situations, and high levels of versatility and flexibility in meeting the varied needs and expectations of our guests.
• Anticipate guest needs and ensure that expectations are not only consistently met but consistently exceeded.
• Take responsibility for the daily arrivals list and prepare the VIP list, ensuring all guest details are correct.
• Update the VIP list each morning and liaise with relevant departments regarding VIP, Special Occasions, and regular guests.
• Ensure all VIPs and guest welcome/welcome back cards are printed on a daily basis.
• Update guest profiles with requirements and personal preferences.
• Make bookings for guests as and when required.
• Assist with Reception and Front Office Duties at busy and peak times.
• Promote The Montcalm Royal London House hotel to guests and visitors, contacting the reservations departments and making any advanced bookings for guests as required.
• Encourage and actively seek guest feedback.
• Carry out any reasonable request by any of the senior management team.

","format":"

Key Responsibilities: As a Guest Experience Executive, you will be responsible for the following:

The list below outlines the key responsibilities of the role:

• ...

","Benefits":{"text":"

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.
• Inclusive pension schemes.

","format":"

Benefits: As a valued member of our team, you will enjoy the following benefits:

The list below outlines the benefits of the role:

• ...

","Eligibility":{"text":"

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

","format":"

Eligibility: To be considered for this role, you must be authorized to live and work in the UK.

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Overview":{"text":"

Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","format":"

Overview: Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Eligibility":{"text":"

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

","format":"

Eligibility: To be considered for this role, you must be authorized to live and work in the UK.

","Key Responsibilities":{"text":"

• Devise, cost, and create uniquely memorable experiences for Montcalm guests.
• Ensure the highest levels of customer care and service are delivered to all hotel guests at all times.
• Display excellent social skills in handling all types of people and situations, and high levels of versatility and flexibility in meeting the varied needs and expectations of our guests.
• Anticipate guest needs and ensure that expectations are not only consistently met but consistently exceeded.
• Take responsibility for the daily arrivals list and prepare the VIP list, ensuring all guest details are correct.
• Update the VIP list each morning and liaise with relevant departments regarding VIP, Special Occasions, and regular guests.
• Ensure all VIPs and guest welcome/welcome back cards are printed on a daily basis.
• Update guest profiles with requirements and personal preferences.
• Make bookings for guests as and when required.
• Assist with Reception and Front Office Duties at busy and peak times.
• Promote The Montcalm Royal London House hotel to guests and visitors, contacting the reservations departments and making any advanced bookings for guests as required.
• Encourage and actively seek guest feedback.
• Carry out any reasonable request by any of the senior management team.

","format":"

Key Responsibilities: As a Guest Experience Executive, you will be responsible for the following:

The list below outlines the key responsibilities of the role:

• ...

"},"Benefits":{"text":"

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.
• Inclusive pension schemes.

","format":"

Benefits: As a valued member of our team, you will enjoy the following benefits:

The list below outlines the benefits of the role:

• ...

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Overview":{"text":"

Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","format":"

Overview: Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","Key Responsibilities":{"text":"

• Devise, cost, and create uniquely memorable experiences for Montcalm guests.
• Ensure the highest levels of customer care and service are delivered to all hotel guests at all times.
• Display excellent social skills in handling all types of people and situations, and high levels of versatility and flexibility in meeting the varied needs and expectations of our guests.
• Anticipate guest needs and ensure that expectations are not only consistently met but consistently exceeded.
• Take responsibility for the daily arrivals list and prepare the VIP list, ensuring all guest details are correct.
• Update the VIP list each morning and liaise with relevant departments regarding VIP, Special Occasions, and regular guests.
• Ensure all VIPs and guest welcome/welcome back cards are printed on a daily basis.
• Update guest profiles with requirements and personal preferences.
• Make bookings for guests as and when required.
• Assist with Reception and Front Office Duties at busy and peak times.
• Promote The Montcalm Royal London House hotel to guests and visitors, contacting the reservations departments and making any advanced bookings for guests as required.
• Encourage and actively seek guest feedback.
• Carry out any reasonable request by any of the senior management team.

","format":"

Key Responsibilities: As a Guest Experience Executive, you will be responsible for the following:

The list below outlines the key responsibilities of the role:

• ...

","Benefits":{"text":"

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.
• Inclusive pension schemes.

","format":"

Benefits: As a valued member of our team, you will enjoy the following benefits:

The list below outlines the benefits of the role:

• ...

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Eligibility":{"text":"

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

","format":"

Eligibility: To be considered for this role, you must be authorized to live and work in the UK.

","Overview":{"text":"

Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","format":"

Overview: Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Eligibility":{"text":"

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

","format":"

Eligibility: To be considered for this role, you must be authorized to live and work in the UK.

","Key Responsibilities":{"text":"

• Devise, cost, and create uniquely memorable experiences for Montcalm guests.
• Ensure the highest levels of customer care and service are delivered to all hotel guests at all times.
• Display excellent social skills in handling all types of people and situations, and high levels of versatility and flexibility in meeting the varied needs and expectations of our guests.
• Anticipate guest needs and ensure that expectations are not only consistently met but consistently exceeded.
• Take responsibility for the daily arrivals list and prepare the VIP list, ensuring all guest details are correct.
• Update the VIP list each morning and liaise with relevant departments regarding VIP, Special Occasions, and regular guests.
• Ensure all VIPs and guest welcome/welcome back cards are printed on a daily basis.
• Update guest profiles with requirements and personal preferences.
• Make bookings for guests as and when required.
• Assist with Reception and Front Office Duties at busy and peak times.
• Promote The Montcalm Royal London House hotel to guests and visitors, contacting the reservations departments and making any advanced bookings for guests as required.
• Encourage and actively seek guest feedback.
• Carry out any reasonable request by any of the senior management team.

","format":"

Key Responsibilities: As a Guest Experience Executive, you will be responsible for the following:

The list below outlines the key responsibilities of the role:

• ...

","Benefits":{"text":"

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.
• Inclusive pension schemes.

","format":"

Benefits: As a valued member of our team, you will enjoy the following benefits:

The list below outlines the benefits of the role:

• ...

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Overview":{"text":"

Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","format":"

Overview: Montcalm Collection are looking for a skilled and ambitious Guest Experience Executive to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

","Requirements":{"text":"

• At least 1-year previous experience in a similar role.
• Experience in working in similar roles within 4- and 5-star hotels in London.
• Opera knowledge.
• Availability for flexible working schedules.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.

","format":"

Requirements: To excel in this role, you will need to meet the following requirements:

The list below outlines the requirements of the role:

• ...

","Eligibility":{"text":"

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

","format":"

Eligibility: To be considered for this role, you must be authorized to live and work in the UK.

"},"lang_code":"en"}

---