Administrative Support Officer
2 days ago
We are seeking a dedicated and hardworking Medical Centre Administrator to join our team in Belfast. This is an office-based role, with occasional travel to other sites across Northern Ireland.
Job Overview:- This position involves running daily operations in the Medical Examination Centre, meeting and greeting all customers and stakeholders, and assisting with completion of forms such as expense claims.
- The ideal candidate will have excellent customer service skills, including telephone skills, and be able to gather relevant information from customers.
Key Responsibilities:
- Run daily operations in the Medical Examination Centre.
- Meet and greet all customers and stakeholders.
- Assist customers with completion of forms such as expense claims.
- Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers.
- Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems.
- Regular telephone liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels.
- Provide cover at our other medical examination centres within the region.
- Achieve customer and client KPI targets in relation to all contacts.
- Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
- Driver's license with access to own vehicle.
- Previous experience in an administrative / customer facing role, preferably in an office environment.
- Knowledge and experience of MS Office applications.
- Excellent Customer Service skills – including telephone skills.
- Ability to gather relevant information from customers.
- Superb organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to travel within the area and possibly to other Capita locations.
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