Retail Customer Service Team Lead

6 days ago


Folkestone and Hythe District, United Kingdom Entain Group Full time
Job Overview

We are seeking a skilled Retail Customer Service Executive to join our team at Entain Group.

About the Role

This role is ideal for those who enjoy sports or have a passion for delivering exceptional customer service.

Main Responsibilities
  • Demonstrate products and betting terminals to customers in a retail setting.
  • Harness problem-solving skills to handle customer complaints with empathy.
  • Maintain high shop standards, ensuring a positive customer experience.
  • Support the opening or closing of shops as needed.
Working Schedule

The successful candidate must be available from Monday to Friday, 5pm - 10pm, and Saturday and Sunday, 8am - 10pm, including weekends and bank holidays.

Requirements and Qualifications
  • Ability to build strong relationships and communicate effectively.
  • Comfortable working alone or as part of a team.
What We Offer
  • A competitive salary of £25,000 - £35,000 per annum.
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.


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