Customer Service Team Leader

3 weeks ago

Folkestone, United Kingdom Affinity Water Full time

Customer Service Team Leaders are remarkable people, they are coaches, leaders, mentos, driven, motivated by the success of their team and supportive. Due to recent expansion of our Customer Service Operations, we are looking for a Team Leader who is really committed to developing others and progressing their own career.

**What we are looking for in a person**:

- Builds great business relationships with the people who report into them, identifies training/coaching needs and delivers to the team
- Coach, lead and support the team to deliver a positive customer experience in an efficient and effective manner with 'right first time, every time' approach
- Professional leadership skills, able to motivate and inspire people and gets results through others
- Ensures employees know what is expected of them and provide regular, reflective and meaningful feedback (good or not so good)
- Plans for short term to medium term focusing on Business as Usual (BAU) to deliver the production plan, able to interpret the change required and cascade and drive it through with the team
- Promotes a culture of diversity and inclusivity throughout the workplace
- Ability to think critically, encourages a culture of continual improvement, constantly striving to make things better/easier
- Good organisational and time management skills with a proven ability to plan, problem solve and prioritise

**What we offer**

We offer a dynamic challenging job in a friendly working climate. You will have the opportunity to create, shape and drive something new for Affinity water. We offer a competitive remuneration package, including some brilliant benefits. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives. Given the nature of the role, a certain level of flexibility in working hours is important.

In return for all your excellent work, you'll be entitled to a host of benefits including a competitive salary, double-matching SMART pension scheme, on-the-job training, and a holiday allowance that increases with length of service. So the longer you stay, the more you gain. There couldn’t be a better time to join Affinity Water
- Company annual bonus
- Annual leave 24 days rising with length of service
- A generous pension scheme that doubles the contributions you make, up to a maximum of 12%
- We offer enhanced Maternity, Adoption and Shared Parental Leave. We also have a Carers policy and Menopause policy to help us support our people through different stages of their lives.
- Access to our Wellbeing Centre with support for looking after your physical and mental
- Discounts for Medical and Dental Insurance, Retail Outlets
- Volunteer days

If you feel you're the right person for this role, jump in and make a splash and see career can take you

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive

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