Retail Customer Service Lead

1 day ago


Folkestone and Hythe District, United Kingdom Betting & Gaming Limited Full time

Sports betting, gaming, and interactive entertainment are changing, and Entain is at the forefront. As a Retail Customer Service Lead, you'll be part of a dynamic team that's passionate about delivering top-notch customer experiences.

About the Role

This role involves taking bets on various sports and events, demonstrating products and betting terminals, handling customer complaints, and maintaining high shop standards. You'll also be responsible for opening or closing the shop as needed.

Key Skills
  • Strong communication and interpersonal skills
  • Ability to work well under pressure
Working Arrangements

You'll work a variety of shifts, including long opening and closing shifts, shorter evening shifts, and days off. Our shops are open from Monday to Sunday 8am - 10pm, depending on the location.

Benefits

As a Retail Customer Service Lead, you can expect:

  • Competitive salary: £80 per hour
  • Optional overtime subject to availability
  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support

We value our employees' contributions and offer a positive, supportive work environment. Apply now if you're passionate about sports, customer service, and working in a dynamic team



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