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Senior Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Lucid Support Services Ltd Full time
Job Overview

Senior Support Analyst

We are seeking an experienced Senior Support Analyst to provide advanced technical support and troubleshooting for cloud security, single sign-on authentication, server and storage level, networking, and ISP handling.

Key Responsibilities:

  • Provide technical support and troubleshooting for cloud security, single sign-on authentication, server and storage level, networking, and ISP handling.
  • Manage and maintain the company's network infrastructure, including routers, cabling, and other networking devices.
  • Collaborate with management to understand and manage expectations for technical support and project delivery.
  • Develop and deliver reports on support activities, system performance, and security incidents.
  • Meet SLA requirements for response and resolution times.

About Lucid Support Services Ltd

We celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.