Technical Support Specialist
4 weeks ago
We are seeking a skilled Service Specialist to join our team at NatWest. As a Service Specialist, you will play a key role in providing technical leadership and direction in support of our IT systems.
Key Responsibilities- Plan, develop, and undertake technical support for our platforms, activities, and processes
- Provide advanced technical leadership in the delivery of excellent service to our customers
- Assist with the continuous improvement of existing processes and procedures
- Engage with senior internal and external stakeholders within technology and business areas
- Help develop colleagues by sharing technical expertise and knowledge
- Technical understanding of platform technology, products, and domains
- Advanced knowledge of service management disciplines, including incident, problem, change, IT, continuity, or capacity
- Experience with High Availability and MIMIX
- Knowledge of relevant industry standards, toolsets, and processes
- Experience with Service Now (SNOW) and IBMI PTF processes
- Knowledge and experience of operational principles
- Experience with RPG III, RPG400, RPGIV ILE, including Free Format, system ICL, and SQL Query
- Excellent communication and interpersonal skills
This is an exciting opportunity for an experienced technical specialist to advance their career in a fast-paced role. If you have the skills and expertise we are looking for, please apply.
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