Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom NatWest Full time
Service Specialist Opportunity

We are seeking a skilled Service Specialist to join our team at NatWest. As a Service Specialist, you will play a key role in providing technical leadership and direction in support of our IT systems.

Key Responsibilities
  • Plan, develop, and undertake technical support for our platforms, activities, and processes
  • Provide advanced technical leadership in the delivery of excellent service to our customers
  • Assist with the continuous improvement of existing processes and procedures
  • Engage with senior internal and external stakeholders within technology and business areas
  • Help develop colleagues by sharing technical expertise and knowledge
Requirements
  • Technical understanding of platform technology, products, and domains
  • Advanced knowledge of service management disciplines, including incident, problem, change, IT, continuity, or capacity
  • Experience with High Availability and MIMIX
  • Knowledge of relevant industry standards, toolsets, and processes
  • Experience with Service Now (SNOW) and IBMI PTF processes
  • Knowledge and experience of operational principles
  • Experience with RPG III, RPG400, RPGIV ILE, including Free Format, system ICL, and SQL Query
  • Excellent communication and interpersonal skills

This is an exciting opportunity for an experienced technical specialist to advance their career in a fast-paced role. If you have the skills and expertise we are looking for, please apply.



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