Hospitality Ambassador

4 days ago


Liverpool, Liverpool, United Kingdom VERA Security, Inc. Full time

Grosvenor, the leading Casino operator in the UK, offers a 24/7 operation committed to safer gambling and building an inclusive team.

Role Overview

This role is an exciting opportunity to develop your skills and learn new ones in a dynamic gaming and customer service environment.

Key Responsibilities
  • Be customer-obsessed and deliver exceptional hospitality to all customers across our business, understanding and delivering set standards of service as communicated via induction and ongoing initiatives.
  • Familiarize yourself with current promotions and products to ensure customers can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, only delivering products you're proud of.
  • Aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that customers always have access to products at all times.
  • Promote Grosvenor Membership cards during each interaction with guests.
  • Promote the Rank Omni Channel/Digital offer through positive customer interactions.
Requirements and Qualifications
  • Experience working successfully in a hospitality role.
  • (Preferred) Previous experience working in a multifaceted role.
  • Fanatical about delivering unparalleled customer experiences.
  • Ability to collaborate with the wider business.
  • Sound communication skills.
  • Comfortable with change and ability to adapt to new ways of working.
  • Must be able to work shifts at any time, including weekends and bank holidays.
Salary and Benefits

This position comes with a competitive salary of £44 per hour plus tips and night shift bonuses.



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