Customer Service Ambassador

1 month ago


Liverpool, Liverpool, United Kingdom Mecca Bingo Full time
About Us

As a leading provider of entertainment and leisure activities, Mecca Bingo prioritizes delivering exceptional customer experiences. Our venues are vibrant hubs where people come together to socialize, have fun, and create lasting memories.


Job Overview

We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team in Knotty Ash. As a key member of our frontline staff, you will be responsible for ensuring every customer feels welcome and engaged throughout their visit.


Key Responsibilities
  • Deliver exceptional customer service, responding promptly to customer needs and concerns.
  • Work across various areas of the venue, including the bar and bingo halls, to maintain a high level of customer satisfaction.
  • Maintain a safe and secure environment for customers and colleagues, adhering to company policies and procedures.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £11.44 per hour, as well as a range of benefits designed to support your career development and overall well-being.


Benefits Package
  • Competitive hourly rate of £11.44
  • Contracts starting from 8 hours - 35 hours, with no zero-hour contracts
  • Paid breaks and time off to relax and recharge
  • Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining
  • 50% discount on food and soft drinks for you and up to three friends
  • Pension and Life Assurance schemes
  • Access to an Employee Assistance Programme and in-venue Mental Health First Aiders
  • Funded Apprenticeships and training for career development
  • Uniform provided - fantastic new design launched in 2024

Requirements

To succeed in this role, you will need:

  • A friendly, adaptable, and caring personality
  • Strong communication skills, with the ability to engage with customers from diverse backgrounds
  • A customer-focused attitude, with a commitment to delivering exceptional service
  • The ability to work in a fast-paced environment, remaining calm under pressure
  • Cash handling skills, with accuracy and attention to detail
  • Experience in hospitality or customer service is beneficial, but not required - we provide comprehensive training to help you thrive

Additional Information

Please note that applicants must be 18 years old or over to apply for this role.



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