Customer Service Ambassador
1 day ago
About the Role:
At Acorn Insurance, we are seeking an experienced and skilled Client Support Expert to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients via phone, email, and webchat.
Key Responsibilities:
- Responding to customer inquiries about their insurance policies
- Maintaining multiple conversations with different customers on webchat without compromising quality
- Making changes to customers' insurance policies
- Providing accurate information to customers about their policy
- Dealing with customer queries over direct debit payments
- Identifying and assessing customer needs to achieve satisfaction and one-call resolution
- Ensuring all customer records are updated accurately
- Contacting customers by phone and email for outstanding documentation
- Adhering to FCA compliance procedures at all times
About Us: We offer full training and continuous coaching in-house, providing you with full in-depth industry knowledge and the tools necessary to grow your career with our business.
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