Customer Service Ambassador

1 day ago


Liverpool, Liverpool, United Kingdom Acorn Insurance Full time

About the Role:

At Acorn Insurance, we are seeking an experienced and skilled Client Support Expert to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients via phone, email, and webchat.

Key Responsibilities:

  • Responding to customer inquiries about their insurance policies
  • Maintaining multiple conversations with different customers on webchat without compromising quality
  • Making changes to customers' insurance policies
  • Providing accurate information to customers about their policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and one-call resolution
  • Ensuring all customer records are updated accurately
  • Contacting customers by phone and email for outstanding documentation
  • Adhering to FCA compliance procedures at all times

About Us: We offer full training and continuous coaching in-house, providing you with full in-depth industry knowledge and the tools necessary to grow your career with our business.



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