Customer Service Ambassador

6 days ago


Liverpool, Liverpool, United Kingdom Grosvenor Casinos Full time

Grosvenor Casinos, a leading UK gaming and leisure operator, offers an exciting career opportunity for a Customer Service Ambassador in our Liverpool venue.

As a representative of our business, you will be responsible for creating a memorable and entertaining experience for our customers. This involves greeting and engaging with patrons in a way that makes them feel welcomed and valued. Your passion for people will shine through in your interactions, making our guests feel at ease and leaving a lasting impression.

You will be an ambassador of exceptional hospitality, ensuring all customers receive the highest standard of service across various aspects of our business. You will be familiar with current promotions and products to provide valuable insights and make recommendations to enhance our guests' experiences.

To excel in this role, you should be customer-obsessed, proactive, and efficient in providing a prompt and friendly service. You will also need to be aware of daily and weekly targets, contributing positively towards achieving them. Additionally, you will display a friendly and enthusiastic demeanor, responding positively to customer requests in a polite and efficient manner.

We offer competitive pay rates, with an estimated salary of £11.44 per hour plus tips and night shift bonuses. As an added benefit, you will have access to free on-site parking.



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