Customer Service Ambassador

2 weeks ago


Liverpool, Liverpool, United Kingdom Elior Full time

Company Overview

Lexington, an award-winning contract caterer, prides itself on delivering exceptional food and service to clients. We strive to create a dynamic work environment that fosters growth, inspiration, and engagement among our team members.

Salary Information

We offer a competitive salary of £13.15 per hour, with opportunities for overtime at 1.5 times the hourly rate.

Job Description

As a Hospitality Assistant, you will be responsible for maintaining a clean and well-stocked area, ensuring thorough knowledge of menus and special offers, operating the till point efficiently, handling customer complaints professionally, and adhering to health and safety regulations.

Key Responsibilities:

  • Ensure the area of responsibility is always clean and appropriately presented.
  • Maintain up-to-date knowledge of menus and special offers to provide accurate information to customers.
  • Operate the till point as required, using correct procedures.
  • Handle customer complaints in a professional manner, following established procedures.
  • Ensure adherence to COSHH, Food Safety, and Health & Safety regulations, reporting any incidents as necessary.

Required Skills and Qualifications:

  • Excellent customer service skills.
  • Strong teamwork and communication skills.
  • Previous catering experience.

Benefits:

We offer a comprehensive benefits package, including:

  • An Employee Assistance Programme.
  • A cycle-to-work scheme.
  • A workplace pension.
  • Life assurance (x2).
  • 28 days' holiday (pro-rata), increasing to 31 days after two years' service.
  • A birthday day off.

Why Work for Elior?

Elior values diversity and inclusivity, fostering a positive work environment where team members feel valued and inspired. We encourage creativity, boldness, and self-expression, making it an exciting place to grow and develop your career.



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