Customer Service Ambassador
2 weeks ago
Company Overview
Lexington, an award-winning contract caterer, prides itself on delivering exceptional food and service to clients. We strive to create a dynamic work environment that fosters growth, inspiration, and engagement among our team members.
Salary Information
We offer a competitive salary of £13.15 per hour, with opportunities for overtime at 1.5 times the hourly rate.
Job Description
As a Hospitality Assistant, you will be responsible for maintaining a clean and well-stocked area, ensuring thorough knowledge of menus and special offers, operating the till point efficiently, handling customer complaints professionally, and adhering to health and safety regulations.
Key Responsibilities:
- Ensure the area of responsibility is always clean and appropriately presented.
- Maintain up-to-date knowledge of menus and special offers to provide accurate information to customers.
- Operate the till point as required, using correct procedures.
- Handle customer complaints in a professional manner, following established procedures.
- Ensure adherence to COSHH, Food Safety, and Health & Safety regulations, reporting any incidents as necessary.
Required Skills and Qualifications:
- Excellent customer service skills.
- Strong teamwork and communication skills.
- Previous catering experience.
Benefits:
We offer a comprehensive benefits package, including:
- An Employee Assistance Programme.
- A cycle-to-work scheme.
- A workplace pension.
- Life assurance (x2).
- 28 days' holiday (pro-rata), increasing to 31 days after two years' service.
- A birthday day off.
Why Work for Elior?
Elior values diversity and inclusivity, fostering a positive work environment where team members feel valued and inspired. We encourage creativity, boldness, and self-expression, making it an exciting place to grow and develop your career.
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