Pharmacy Receptionist

Based in the dispensary, you will provide clerical support by taking receipt of prescriptions, answering routine telephone calls and performing other administration duties associated with a busy pharmacy department. You will also be involved in offering advice to customers regarding “over-the-counter” remedies under the direct supervision of a pharmacist. You will be involved with the effective distribution of emergency drug boxes and sepsis boxes to wards and departments.

Would you like to be part of a dynamic and innovative team, that strives to provide the highest quality of patient care? Are you a team orientated individual that is looking for a new direction or challenge? If so, then this is the opportunity for you.

An exciting opportunity has arisen in our busy pharmacy department, who are seeking a receptionist for the Pharmacy dispensary.

Working alongside a strong team of assistants, technicians and pharmacists', the pharmacy receptionist provides a vital administrative and reception support to our patient's and clinical staff.

If you have good communication skills combined with good time management, work well under pressure and enjoy working as part of a team in an organised environment to provide patient centred service, are motivated and flexible in your working patterns; then we would like to hear from you.

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

To be an ambassador for the pharmacy department by providing an efficient and professional reception service.

To co-operate in all aspects of reception duties including the receipt of inpatient, discharge and out patient prescriptions into the department from the pharmacy hatch. Ensuring all declarations on prescriptions are completed in accordance with government requirements and relevant prescription charges are collected.

To participate in the management of ordering, receipt and supply of all controlled stationery e.g. outpatient prescriptions, to appropriate areas throughout the trust.

To carry out the daily banking of monies from prescription charges and the pharmacy shop.

To carry out pharmacy shop duties including a weekly stock check of shop items, create a weekly order, receive the items from the wholesaler including customer specific requests and to assist the senior technician in completing shop finance spread sheets and price matching.

To provide advice to customers when selling over the counter medication in the pharmacy shop and when giving out repeat medication to patients and relatives.

To ensure all barcodes are entered into the pharmacy cash register and to help train all staff in using the cash register and card reader machine, in accordance with the Standard Operating Procedure.

To ensure that all relevant patient information is available within the patient waiting room.

To assist in routine duties in the dispensary including putting away new stock, maintenance of stock levels, checking expiry dates. Ensuring overall tidiness of the department and cleaning of counting triangle

To help ensure the correct distribution and rotation of emergency boxes and sepsis boxes to the wards, according to the Standard Operating Procedure.

To replenish bottle, carton and sundry items within the dispensary on a daily basis, book out such items via the pharmacy stock control system and place orders via the SBS/Oracle system.

To answer telephone and face to face queries of a routine or basic nature from a wide range of staff groups and patients, referring appropriate queries to the relevant member of the pharmacy team when necessary.

To carry out filing of prescriptions ensuring the maintenance of good record keeping following departmental standard operating procedures.

To assist in the compilation of department statistics and audit projects.

To ensure confidentiality is maintained at all times.

To ensure that procedures are carried out in accordance with safe systems of work in Liverpool Heart and Chest Hospital and those regulations in respect of the Health and Safety at Work Act, COSHH and other legislation are complied with.

To participate and co-operate fully with personal development reviews and continuing education pro