Infrastructure Support Specialist

4 hours ago

Huntingdon, Cambridgeshire, United Kingdom Telefónica Tech (EN) Full time
Job Title: Infrastructure Engineer

We are seeking a highly skilled Infrastructure Engineer to join our team at Telefónica Tech. As an Infrastructure Engineer, you will be responsible for the day-to-day proactive management and support of servers, storage, and associated technologies.

Key Responsibilities:
  • Provide proactive support and monitoring to Telefónica Tech MS hosted environments
  • Triage and help resolve issues raised by customers and internal users
  • Provide second-line support to an RDS environment
  • Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms
Requirements:
  • Experience of working to ITIL process and guidelines
  • An ability to work to tight deadlines and manage priorities
  • Experience of working within a dedicated IT department
  • An understanding of Virtualisation and backup technologies
  • An understanding of Active Directory & Group Policy Management
  • Service Desk software experience
  • An experience of working with Blue Light Services
  • Excellent communication skills both oral and written
  • Must be able to work on initiative and as part of a team
  • Must have a driver's license and access to a form of transport as visits to internal sites may be required
Desired Technical Skills:
  • ITIL v3 foundation or higher
  • VMware deployment of Virtual Machines
  • Automated Patch management third-party tools
  • A methodical troubleshooting approach and strong attention to detail
  • Active Directory Management
  • Group Policy Management

This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work. If you are a motivated and experienced Infrastructure Engineer looking for a new challenge, please get in touch.

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