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Infrastructure Specialist

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Telefónica Tech (EN) Full time
Job Title: Infrastructure Engineer

We are seeking a highly skilled Infrastructure Engineer to join our team at Telefónica Tech UK&I. As an Infrastructure Engineer, you will be responsible for the day-to-day proactive management and support of servers, storage, and associated technologies that provide the foundation for our platforms and customer services.

Key Responsibilities:
  • Provide proactive support and monitoring to our MS hosted environments
  • Triage and help resolve issues raised by customers and internal users
  • Provide second-line support to our RDS environment
  • Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms
Requirements:
  • Experience of working to ITIL process and guidelines
  • Ability to work to tight deadlines and manage priorities
  • Experience of working within a dedicated IT department
  • Understanding of Virtualisation and backup technologies
  • Understanding of Active Directory & Group Policy Management
  • Service Desk software experience
  • Experience of working with Blue Light Services
  • Excellent communication skills both oral and written
  • Ability to work on initiative and as part of a team
  • Must have a driver's license and access to a form of transport as visits to internal sites may be required
Desired Skills:
  • ITIL v3 foundation or higher
  • VMware deployment of Virtual Machines
  • Automated Patch management third-party tools
  • Methodical troubleshooting approach and strong attention to detail
  • Active Directory Management
  • Group Policy Management
Working Hours:

Monday to Friday (37.5 hours per week) based on a rolling shift pattern which is typically: 07.00 to 15.00, 08.00 – 16.30 & 14.30 - 23.00

1.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks.

Due to our location, access to own transport is essential.

Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks.