IT Infrastructure Specialist

2 days ago


Huntingdon, Cambridgeshire, United Kingdom Telefónica Tech Full time

Job Summary:

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Telefónica Tech. As a key member of our infrastructure team, you will be responsible for the day-to-day proactive management and support of servers, storage, and associated technologies.

Key Responsibilities:

  • Provide proactive support and monitoring to Telefónica Tech MS hosted environments
  • Triage and help resolve issues raised by customers and internal users
  • Provide second-line support to an RDS environment
  • Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms

Requirements:

  • Experience of working to ITIL process and guidelines
  • Experience of working within a dedicated IT department
  • An understanding of Active Directory & Group Policy Management
  • Service Desk software experience
  • ITIL v3 foundation or higher
  • VMware deployment of Virtual Machines
  • Group Policy Management

Desired Technical Skills:

  • Windows Group Policy creation and management
  • Windows Terminal Server Environment Support

Working Hours:

Monday to Friday (37.5 hours per week) based on a rolling shift pattern which is typically 07.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks.



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