Customer Experience Specialist

5 days ago


Salisbury, Wiltshire, United Kingdom Greenbean Full time
About the Role

We are seeking a highly skilled Customer Service Executive to join our team at Greenbean. As a key member of our front-line team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone and email
  • Utilize available systems and information to resolve customer issues and concerns
  • Collaborate with internal teams to ensure seamless customer service experience
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers
  • Identify and escalate complex customer issues to senior team members for resolution
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Proficiency in using technology to manage customer interactions
  • Ability to work collaboratively as part of a team
What We Offer
  • A comprehensive benefits package, including competitive salary, annual performance-linked bonus, and stock options
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading company in the industry


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