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Customer Experience Specialist
2 months ago
About the Role
We're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing an exceptional customer experience and driving sales.
Key Responsibilities
- Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Drive sales by building relationships with customers, understanding their needs, and making recommendations on our products and services.
- Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
- Stay up-to-date with product knowledge and promotions to provide informed advice to customers.
- Contribute to a positive and inclusive team culture, promoting a culture of respect, empathy, and understanding.
What We Offer
- A competitive hourly rate of £12.34 plus 20% on target commission.
- Online GP service, providing access to a GP 24/7 for you and your immediate family.
- Market-leading paid carer's leave, up to 2 weeks off for carers to support colleagues with family or caring responsibilities.
- Equalized maternity, paternity, and adoption leave, providing 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE and BT products, saving you hundreds of pounds every year.
- Support in carving your own career path, with opportunities for development and growth.
- Season Ticket Travel Loan, providing funds to pay for travel to and from work.
- Volunteering days, allowing you to give back to your local community.
- Optional Private Healthcare and Dental, protecting you and your family.
About Us
We're BT Group, a leading telecommunications and media company. We're passionate about developing our people and providing a positive and inclusive work environment. If you're a motivated and customer-focused individual, we'd love to hear from you.
