Customer Experience and Operations Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Experience and Operations Specialist to join our team at Motorama Group. As an Inbound and Outbound Call Centre Expert, you will be responsible for generating business by assisting with inbound and outbound calls, service bookings, and general enquiries.
Key Responsibilities:
- Providing exceptional customer service via telephone
- Generating business through effective call handling and service bookings
- Working collaboratively with the team to achieve sales targets
- Participating in ongoing training and development to improve skills and knowledge
Requirements:
- Experience in an inbound and outbound call centre environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced team environment
- Willingness to learn and adapt to new processes and procedures
What We Offer:
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- Competitive salary and benefits package
- Opportunities for career progression and advancement
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