Customer Experience Manager

1 month ago

Salisbury, Wiltshire, United Kingdom Bighornlaw Full time

Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Signs by Tomorrow, Salisbury. As a key member of our team, you will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team.

Key Responsibilities

  • Provide telephone support and service for clients
  • Conduct calls to engage with clients regarding marketing campaigns
  • Accurately enter client's project/order into the system
  • Track and assign lead to sales team members
  • Maintain and update customer database, orders, projects, and contact information
  • Manage lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media
  • Create informative social media messages, manage posts, updates, and engagement on relevant sites
  • Work independently while serving as a support to the team
  • Provide general administrative support for the Center
  • Manage multiple projects and deadlines
  • Proficiently utilize Microsoft Office Suite
  • Run reports, interpret and communicate data
  • Oversee daily production from initial sale throughout the process to completion
  • Provide project management guidance and direction
  • Proficiently schedule, utilize calendar(s), workflow, POS
  • Create, distribute, communicate scheduling needs, manage the workflow
  • Identify challenges, create workable solutions
  • Communicate effectively and professionally with clients, customers, and team members on a daily basis
  • Create and assist with estimates, orders, and inquiries
  • Develop best practices for all areas
  • Work with teams, listen to suggestions, and implement when appropriate to improve areas in need
  • Create and maintain a professional atmosphere, protect confidentiality
  • Responsible for employee morale, creating and encouraging a great place-to-work atmosphere
  • Serves as an ambassador of the Company

Qualifications

  • 3-5 years of business-to-business sales support and/or customer service experience
  • Proficient in MS Office Suite
  • Knowledge of sign industry substrates, media, products
  • Excellent time management, project management for multiple projects, deadlines, and orders

Supervisory Responsibilities

  • Responsible for the overall direction, coordination, and daily operations of the company and personnel.
  • Carries out leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.

Education and/or Experience

  • Knowledge and previous experience serving in a leadership position in a production, sales, and manufacturing, print facility.
  • Ability to project manage, and direct the work of others toward the achievement of goals.

Language Skills

  • Ability to read, communicate, and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format.

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