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IT Support Specialist
2 months ago
About the Role:
Hays Specialist Recruitment is seeking an experienced IT Support Analyst to join their team as a key member of the IT Service Desk. As a valued member of the team, you will provide technical support to clients' users, ensuring they can use IT services as expected.
Key Responsibilities:
- Provide effective and efficient technical support to clients' users via the IT Service Desk.
- Handle and manage incoming calls and online requests to the IT Service Desk, logging them within the Service Management tool.
- Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
- Understand and follow agreed IT Service Management processes, ensuring colleagues are informed on the best way to interact with the IT Service Desk.
- Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
What You'll Need:
- Experience in a similar IT Support role, preferably in a hybrid environment.
- Strong technical skills and knowledge of IT Service Management processes.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.