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IT Support Specialist

2 months ago


Salisbury, Wiltshire, United Kingdom Hays Specialist Recruitment Full time

About the Role:

Hays Specialist Recruitment is seeking an experienced IT Support Analyst to join their team as a key member of the IT Service Desk. As a valued member of the team, you will provide technical support to clients' users, ensuring they can use IT services as expected.

Key Responsibilities:

  • Provide effective and efficient technical support to clients' users via the IT Service Desk.
  • Handle and manage incoming calls and online requests to the IT Service Desk, logging them within the Service Management tool.
  • Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
  • Understand and follow agreed IT Service Management processes, ensuring colleagues are informed on the best way to interact with the IT Service Desk.
  • Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.

What You'll Need:

  • Experience in a similar IT Support role, preferably in a hybrid environment.
  • Strong technical skills and knowledge of IT Service Management processes.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.