Technical Support Specialist

4 weeks ago


Salisbury, Wiltshire, United Kingdom Proactive Global Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Proactive Global. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, covering maintenance, calibration, and contractual requirements relating to our equipment.

Key Responsibilities:

  • Respond to customer enquiries and questions promptly and keep them updated.
  • Use and maintain clean data in company systems.
  • Ensure customer issues are lodged correctly within the customer feedback system and escalated as required.
  • Visit customer sites as needed to provide technical support.

Requirements:

  • Skilled and experienced engineer with a strong understanding of technical support principles.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.

About Us: Proactive Global is a leading provider of technical support services. We are committed to delivering high-quality support to our customers and are seeking a skilled Technical Support Specialist to join our team.



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