Technical Support Specialist
4 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Proactive Global. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, covering maintenance, calibration, and contractual requirements relating to our equipment.
Key Responsibilities:
- Respond to customer enquiries and questions promptly and keep them updated.
- Use and maintain clean data in company systems.
- Ensure customer issues are lodged correctly within the customer feedback system and escalated as required.
- Visit customer sites as needed to provide technical support.
Requirements:
- Skilled and experienced engineer with a strong understanding of technical support principles.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
About Us: Proactive Global is a leading provider of technical support services. We are committed to delivering high-quality support to our customers and are seeking a skilled Technical Support Specialist to join our team.
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