Technical Support Specialist
3 days ago
Job Summary
The ideal candidate will possess a strong understanding of product calibration and maintenance procedures, with the ability to analyze data and provide timely support to customers.
Key Responsibilities
- Maintain and improve customer service focus by developing ideas and system changes to enhance the service offering.
- Provide measurable, timely responses to colleagues, partners, and customers’ requests or complaints.
- Correlate data for technical products or application issues based on customer type, place, product, component, and application.
- Use reports to identify and escalate trends requiring improvements in product support, supply chain, manufacture, or design.
- Provide suitable training to partners and customers via various media, including online and in-person, to ensure that we maximize the volume of customer issues that can be resolved at the point of use or with local partners.
- Support group-level technical projects, considering the needs of the wider group.
Requirements
- Tank cooling/water testing/fluids experience.
Applicants should submit their updated CV and click the 'Apply' button to be considered for this role.
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